Tenant Services Coordinator (Crossroads) - Resources for Human Development

• Manage all leasing functions for the Permanent Supportive Housing and Master Leasing/Bridge Programs.
• Build and develop relationships with community landlords and property managers.
• Locate and conduct HQS inspections on apartments for the program and/or coordinate HUD inspections through the Public Housing Authorities.
• Negotiate lease conditions and rents with prospective landlords.
• Gather proof of household income and calculate participant rent responsibility and utility allowances in accordance with HUD regulations; prepare documents for program participant signatures.
• Track renewal dates for leases and rent calculations.
• Enter all data, client and landlord info onto spreadsheets and Homeless Management Information System, including annual updates, rent changes, lease and inspection renewals. Provide monthly reports to Director.
• Maintain all housing program data and assist in preparation for APR and HUD grant renewals.
• Maintain a secured inventory of periodically verified leased property access hardware/software/codes.
• Responsible for payment of all housing related bills to include utility payments, utility allowances, security deposit and rents, repairs, etc.
• File documents, maintain and update all leasing files, close out leasing files when leases are not renewed.
• Coordinate, schedule, and assist with program participant move in and move out of program.
• Act as liaison between program participant and landlord for repairs to unit.
• Conduct walk through inspections with program participate prior to entry, quarterly during program enrollment, and upon exit of the program; coordinate repairs with landlords and scheduling cleaning as applicable.
• Maintain appropriate program participant census levels.
• Participate in regularly scheduled meetings with both internal and external stake holders.
• Additional duties as assigned.

• Bachelor’s Degree in a Human Service Field preferred.
• Minimum two years’ experience and demonstrated competence with housing, homelessness, and behavioral health.
• Demonstrated competence with public speaking, facilitation, collaboration, and timely implementation of tasks.
• Strong, proven ability to: mediate differences of philosophy and opinion; maintain calm, efficient, and good-humored approach to work while managing competing priorities in a fast-paced, highly productive work environment; work independently and as a team member; think critically and with foresight; carry out assignments with limited direction; adapt to change; and be nimble and flexible.
• Must possess valid driver’s license and have own vehicle with valid vehicle insurance. 
• HQS or NSPIRE Inspection Certification a plus/preferred. 

• Landlord, community, and housing stakeholder outreach and collaboration.
• Coordination of direct financial assistance for clients, agreements with landlords/vendors, and setting up financial payments.
• Serves as primary contact for financial assistance from both clients and community partners. 
• Ascertain the housing financial needs and available resources of persons seeking aid and work with them to determine what is available to them. 
• Coordinates gathering of documentation to determine eligibility, landlord negotiations, contracts, and payment structures.
• Coordinate funding available to assist clients on a variety of needs to promote long-term housing stability. 
• Generate resources in the area of housing, researching available affordable and supportive housing options, developing relationships with landlords, brokers and housing programs. 
• Triage and assess all information and referral inquiries to determine eligibility and to assure effective sustainability plan and appropriate financial support. 
• Track all requests for financial assistance including outcome and amount disbursed. 
• Submit all paperwork and budget sheets as required by program and funder. 
• Complete payment requests and data submission of all financial assistance provided. 

• Light: exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.

•  Stand or Sit. (stationary position)
•  Walk.
•  Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position).
•  Climb (stairs/ladders).
•  Talk/Hear (communicate, converse, convey, express/exchange information).
•  See (detect, identify, recognize, inspect, assess) .
•  Pushing or Pulling.
•  Reaching (high or low).

RHD is a national, comprehensive human services organization. Our mission is to provide caring, effective, and innovative services that empower people of all abilities as they work to achieve the highest level of independence possible while building better lives for themselves, their families, and their communities. RHD currently supports programs in: Connecticut, Delaware, Florida, Iowa, Louisiana, Massachusetts, Missouri, Nebraska, New Jersey, North Carolina, Pennsylvania, South Dakota & Tennessee!