Ticket & Hospitality Coordinator, Associate at Sumitomo Mitsui Banking Corporation (SMBC)

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.The anticipated salary range for this role is between $80,000.00and $130,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.Role DescriptionThe Ticket & Hospitality Coordinator will independently coordinate and manage all elements of ticketing and hospitality for client entertainment events such as sporting events, concerts and special events held at local arenas (Americas Division). You will be responsible for presenting a strategic plan for allocation and distribution of tickets, processing requests and approvals, sending detailed communications and follow up, review and implementation of hospitality initiatives/procedures while adhering to brand consistency, staying abreast of market trends, compliance, legal and regulatory requirements, and. This role will also support the event planning team, as needed.
Role Objectives

• Provide ticket/hospitality management and event planning support for Corporate Sponsorships, Meeting & Events Team
• Implement ticket and event policies and procedures that align with business strategies and legal/compliance regulations
• Develop and maintain strong relationships with business stakeholders, approvers, internal business partners and external vendors - utilize these relationships to evaluate daily priorities, ensuring direct coordination aligns with providing seamless service and execution
• Follow internal processes, policies, and best practices
• Manage reporting, tracking and reconciliation of data; Process catering orders, invoices
• Utilize internal vendor technology systems effectively and efficiently; request system updates, as needed
• Prepare communications to be sent out internally in order to promote event and solicit requests
• Liaise with vendors and venues to ensure all contract terms and expectations are being met and that they are providing event announcements and updates in a timely and efficient manner
• Develop and maintain an employee recognition ticket program
• Proactively leverage experience with enthusiasm toward process improvement and apply knowledge to provide best in class client service.
• Execute specific event related tasks that support the Corporate Sponsorships, Meeting & Events Team to include: compiling attendee lists; generating, formatting, and sending reports; creating invitations; post event data reconciliation; sending email invites and communications; onsite event supportQualifications and Skills
  • 1 - 3 years experience in ticket and hospitality management, event support
  • Strong organizational skills
  • Excellent interpersonal and communication skills (written and oral)
  • Aptitude and ability to navigate using different technology systems/platforms
  • Ability to engage, communicate and build relationships with all levels of seniority, external clients, and suppliers
  • Able to maintain and respect confidentiality and to build/maintain effective relationships
  • Self-starter who demonstrates confidence, responsiveness, enthusiasm and
  • Ability to manage conflicting priorities, changing elements and assertive personalities
  • Exercises effective problem solving/judgment in escalating situations and/or other applicable parties internal to SMBC
  • Demonstrates the highest standards of ethics, integrity, honesty, diversity, and discretion
  • Fluency in office productivity software: MS Office (MS Word, MS Excel, MS PowerPoint), SharePoint, MS Teams.
  • The position directly supports the Conference & Event Marketing Team and initiatives that impact all client facing lines of business
  • Nature of risk includes engagement with client information and adherence to compliance policies for client entertainment approvals
  • Role dimensions: can impact conference client entertainment budgets and approvals for all client facing lines of business
  • Potential to interact with and engage with all client facing lines of business from a support standpointAdditional RequirementsSMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.