Tow and Transport Dispatching Operator - Patriot Towing & Transport

Position: Tow and Transport Dispatching Operator

Company Overview:

Patriot Towing & Transport is a leading provider of towing and transportation services in Mountville, PA and surrounding areas. We are committed to providing our customers with fast, reliable, and professional service. Our team is dedicated to delivering exceptional customer service and ensuring the safe and efficient transportation of vehicles.

Job Summary:

We are seeking a highly organized and detail-oriented Tow and Transport Dispatching Operator to join our team. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment. As a Tow and Transport Dispatching Operator, you will be responsible for coordinating and dispatching tow and transport requests, ensuring timely and efficient service for our customers.

Key Responsibilities:

- Operate a tow truck to transport vehicles to designated locations

- Follow all safety protocols and procedures while loading, securing, and unloading vehicles

- Conduct pre-trip and post-trip inspections of the tow truck to ensure it is in safe working condition

- Complete necessary paperwork and maintain accurate records of all tows and transports

- Provide excellent customer service and represent the company in a professional manner at all times

- Adhere to all traffic laws and regulations while operating the tow truck

- Perform basic maintenance and upkeep of the tow truck as needed

Requirements:

- Valid Driver's License

- Clean driving record and ability to pass a background check and drug test

- Strong communication and customer service skills

- Ability to work independently and make decisions in high-pressure situations

- Willingness to work flexible hours, including nights and weekends

- Physical ability to lift and move heavy objects and work in various weather conditions

- Receive and process incoming calls and requests for towing and transportation services

- Gather all necessary information from customers, including vehicle location, type, and destination

- Dispatch appropriate tow truck or transport vehicle based on customer needs and availability

- Communicate with drivers to provide them with detailed information about the job and any special instructions

- Monitor and track the status of all active jobs to ensure timely completion

- Handle any customer inquiries or complaints with professionalism and provide resolution as needed

- Maintain accurate records of all dispatches, including customer information, job details, and driver assignments

- Collaborate with other team members to ensure smooth and efficient operations

- Follow all company policies, procedures, and safety protocols

Qualifications:

- Valid Driver's License

- Clean driving record and ability to pass a background check and drug test

- Strong communication and customer service skills

- Ability to work independently and make decisions in high-pressure situations

- Willingness to work flexible hours, including nights and weekends

- Physical ability to lift and move heavy objects and work in various weather conditions

- High school diploma or equivalent

- Previous experience in dispatching, logistics, or customer service preferred

- Excellent communication and customer service skills

- Strong multitasking and time management abilities

- Proficient in using dispatch software and other computer programs

Working Conditions:

This is a full-time position and due to the nature of our business, some evening, weekend, and holiday work may be required. The job may also involve sitting for extended periods, working in a noisy environment, and occasional exposure to outdoor elements.

If you are a self-motivated team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity with Patriot Towing & Transport.