Training & Field Support Specialist - FBI Academy - Akima
Stafford, VA
About the Job
Overview
Suvi is seeking a qualified Training and Field Support Specialists to enhance our client's workforce by creating comprehensive course materials for analytical applications, conducting training sessions in both virtual and traditional classroom settings, and providing ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce. To join our team of outstanding professionals, apply today!
Responsibilities
+ Acquires a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities
+ Creates comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants
+ Offers frontline field support, encompassing ad hoc training, troubleshooting and critical incident assistance
+ Undertakes travel to deliver training sessions, adapting to diverse locations as needed
+ Collaborates with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs
Qualifications
+ Active Top Secret clearance with SCI eligibility
+ Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows
+ Experience using analytic tools and databases to support intelligence analysis and production
+ Knowledge and experience in Analyst's Notebook, Palantir, analytical tools
+ Excellent oral and written communication skills and outstanding customer service
+ Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
+ Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables
+ Ability and availability for 25% travel
Desired Qualifications:
+ A formal education in an IT subject, training, or education-related field is desired
+ Experience in a technical support position or training in a Windows-based IT environment (3 years of experience is preferred). Full-time internships may count for this experience
+ Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred)
+ Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred)
+ Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred)
+ Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred)
+ Specialized skills (highly desired):
+ Knowledge and experience in Intelligence specializations to include GEOINT and SIGINT, experience in using the Palantir platform, as well as the TAC government system, FADE, and ANB.
+ Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).
Job: Security, Intelligence & Defense Analysis
Travel: Yes, 25% of the time
Organization: Suvi Global Services
Clearance: TS with SCI Eligibility
Work Type: On-Site
Remote: No
ReqID: 2024-13040
Suvi is seeking a qualified Training and Field Support Specialists to enhance our client's workforce by creating comprehensive course materials for analytical applications, conducting training sessions in both virtual and traditional classroom settings, and providing ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce. To join our team of outstanding professionals, apply today!
Responsibilities
+ Acquires a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities
+ Creates comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants
+ Offers frontline field support, encompassing ad hoc training, troubleshooting and critical incident assistance
+ Undertakes travel to deliver training sessions, adapting to diverse locations as needed
+ Collaborates with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs
Qualifications
+ Active Top Secret clearance with SCI eligibility
+ Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows
+ Experience using analytic tools and databases to support intelligence analysis and production
+ Knowledge and experience in Analyst's Notebook, Palantir, analytical tools
+ Excellent oral and written communication skills and outstanding customer service
+ Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
+ Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables
+ Ability and availability for 25% travel
Desired Qualifications:
+ A formal education in an IT subject, training, or education-related field is desired
+ Experience in a technical support position or training in a Windows-based IT environment (3 years of experience is preferred). Full-time internships may count for this experience
+ Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred)
+ Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred)
+ Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred)
+ Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred)
+ Specialized skills (highly desired):
+ Knowledge and experience in Intelligence specializations to include GEOINT and SIGINT, experience in using the Palantir platform, as well as the TAC government system, FADE, and ANB.
+ Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).
Job: Security, Intelligence & Defense Analysis
Travel: Yes, 25% of the time
Organization: Suvi Global Services
Clearance: TS with SCI Eligibility
Work Type: On-Site
Remote: No
ReqID: 2024-13040
Source : Akima
