Transfer Center Specialist - USA Health

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. 

USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

Coordinates the transfer and acceptance of patients for USA Health hospitals; collects clinical information relative to a transfer request and then facilitates the transfer by matching the patients’ needs to the facility with bed capacity and service capability; works in collaboration with multiple departments to foster relationships with referring facilities, physicians, and hospital staff; performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care protocols and healthcare information; coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, nursing homes and physician offices via a single call to initiate acceptance and expedite decision making relative to a potential transfer; facilitates patients throughput to a final destination with an ongoing focus on quality and efficiency; works directly with others involved in patient flow to ensure timely transfer, appropriate bed assignment, and provides accurate patient information to assist with the development on an initial plan of care; ensures accurate and concurrent data collection and maintenance; facilitates patient flow thorough the continuum of care to ensure appropriate level of care is assessed based on clinical information provided; triages and prioritizes patient information and communicates an accurate clinical presentation of the patient for accepting physicians and nurses; completes all training and is competent in the electronic applications related to job functions; responsible to adhere to regulatory requirements such as EMTALA, Ethics and Compliance policies, and quality initiatives; monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives; communicates with physicians and outlying facilities regarding all patient transfers, potential bed placements, and assists with coordinating patient movement from one facility to another; adheres to customer service compliance and professional communication with other departments (internal and external); regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required. 

High school diploma or equivalent and one year of related experience.