Transfer Coordinator, Night Shift - University of Maryland Medical System

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General Summary

Facilitates with physicians and staff of the University of Maryland Medical System (UMMS) inter-hospital transfers, consults, and round-trip procedural test within UMMS. Coordinates interhospital transportation to support patient care needs within UMMS. 

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Requests and/or provides information regarding the transport of patients to and from procedural/diagnostic areas within UMMS.
2. Multidisciplinary collaboration with physicians, nursing, social work, and multiple disciplines, departments, payers, and agencies to eliminate barriers to efficient delivery of care in the appropriate setting.
3. Implements all standards of work in their daily work and ensure adherence to these workflows.
4. Collaborates with Physician for complex issues.
5. Collaborates with Nursing Coordinators for transfer and consult request to ensure efficient use of resources.
6. Facilitate bed placement requests and ensures level of care needs of the patient are properly documented and collaborates with Nursing Coordinators on appropriate transfer location.
7. Receives and transmits clinical and demographic information via telephone and electronic medium (secure texting/email) to ensure efficient processing of patients for requested services.
8. Maintains electronic documentation related to operations. Ensures all documentation is complete with emphasis on 100% accuracy, clarity and completeness within appropriate timeframe.
9. Provides the receiving unit with the appropriate patient information for transportation to and other relevant clinical information.  Escalates patient transport concerns as needed for prompt resolution.
10. Provides monitored communication link for consultation, referral and transport of patients utilizing state of the art communications equipment.
11. Ensures all communication and support equipment (e.g. telephone system) are functioning. Performs minor maintenance on equipment and maintains work area in an orderly fashion. Clean and disinfects communications equipment as needed.
12. Transfers and receives phone calls from hospital customers, departmental staff, hospital staff, and physicians. Uses effective interpersonal skills to identify and resolve conflicts, decrease communication barriers and facilitate group effectiveness.
13. Participates in program-based governance committees.  Contributes to attainment of committee objectives based on both previous and newly acquired knowledge.
14. Participates in quality assurance by checking on a daily basis charts, timeliness, and any other issues, which might arise during a transport or consult.  Communicates opportunities for improvement to appropriate program representative.
15. Collaborates with Maryland ExpressCare (MEC) and/ or designee to ensure appropriate level of service for interfacility transport.
16. Completes follow-up, as needed with transportation vendors to ensure timely transport of patients accepted for transfer/procedure.
17. Facilitates follow-up for patients awaiting transfer in conjunction with the Physician and Nurse Coordinator. Communicates changes in patient condition, and escalates patient concerns noted in the follow-up to the appropriate party.
18. Serves as a relief preceptor as requested by leadership.
19.  Ensures that the department is properly stocked with office supplies and paperwork.

Education and Experience

1. High School Diploma or equivalent (GED) is required.
2. Two years certification as an EMT, PCT, or the equivalent is required.  Continued certification is not a requirement of the job. 

Knowledge, Skills and Abilities

1. Demonstrates ability to operate equipment including telephones, fax machines, and computers.
2. Ability to function in a rapidly changing work environment.
3. Demonstrates ability to operate within a database environment for entry and retrieval of demographic information, performance data and statistics.
4. Demonstrates ability to maintain awareness of departmental policies and procedures and follow the objectives, quality assurance, safety, environmental, and infection control standards of the department.
5.  Excellent analytical and team building skills, as well as the ability to prioritize and work independently is required. 
6. Must possess the ability to work collaboratively with other disciplines.
7. Reports adverse events and near misses to appropriate leadership.
8. Demonstrates ability to work effectively in a stressful environment.
9. Ability to handle confidential issues with integrity and discretion.
10. Professional phone manner with the ability to communicate effectively both orally and in writing as well as demonstrated listening skills is required.
11. Demonstrates ability to demonstrate effective customer service behaviors to all hospital staff and patients is required.
12. Highly effective verbal and written communication skills are required to work with nursing staff, physicians, and other hospital personnel.
13. Demonstrates ability to maintain patient confidentiality and dignity throughout all interactions.

All your information will be kept confidential according to EEO guidelines.