Transportation Dispatcher - Hackensack Meridian Mountainside Medical Center
Montclair, NJ 07042
About the Job
Overview:
Join our team as a variable shift, part-time, Patient Transport Transportation Dispatcher in Montclair, NJ.
Fulfilling your purpose begins here:
People First, Always. Here’s how we take care of our people:
- Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
Your team is bigger than your department:
- Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200+ employees and a 27-bed Emergency Room/Fast Track Unit.
- We believe healthcare is a team sport and every player has something to contribute to. We show compassion, celebrate differences and treat one another with respect.
- The Transportation Dispatcher will be responsible for a variety of activities related to the transportation of patients, specimens, equipment, and call center duties.
- They will greet as well as assist patients, and visitors at the hospital and clinics as directed.
- Communicate with patients in a warm and friendly manner regarding their care as it relates to the transport function
- Answer telephone within 3 rings, identifying self and department
- Log requests for the Environmental Services, Linen, and Patient Transport departments
- Enter requests into EPIC electronic medical record system appropriately, and escalate based on priority level
- Use I-Pod/Transport system to receive proper hand-off communication
- Follow-up with hospital staff regarding delay times, request updates, and entry errors
- Safely transport patients via beds, stretchers, wheelchairs, and IV poles by adhering to Transport protocols, patient safety guidelines, infection control and general hospital safety standards
- Demonstrate safe patient handling using proper body mechanics in lifting, transferring and positioning patients
- Verify two hospital approved identifiers for patient identification on each transport
- Clean and disinfect transport equipment on all patient and transporter contact surfaces before and after each patient use
- Demonstrate proper hand hygiene before and after patient contact
- Follow proper oxygen handling
- Maintain patient’s strict confidentiality (HIPAA) of all information and all matters concerning patients, physicians and hospital personnel
- Perform any and all other duties as assigned
Job Requirements:
- High School Graduate or GED
- At least 1 year of experience in a hospital environment or within customer service
- Strong knowledge of phone and computer systems, including Microsoft Office Suite, and I-pod handheld devices.
Preferred Job Requirements:
- Diploma from a vocational or technical program
- Previous transporter or call center experience
- Experience with EPIC software a plus
Source : Hackensack Meridian Mountainside Medical Center