Transportation Programs Manager - George Mason University

Department: Auxiliary Services and Operations

Classification: Program Admin Specialist 1

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Pay Band: 04

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

Financial Background Check: Yes

About the Department:

The Parking & Transportation Department oversees and manages parking services and transportation services at all Mason Campuses. Additionally, the department creates and maintains all transportation initiatives and assists other Mason departments with transportation and traffic issues.

About the Position:

The Transportation Programs Manager oversees all aspects of transportation programs under the general direction of the Director of Parking & Transportation. The position acts as the day-to-day Contract Administrator for shuttle services and serves as the point person for all transportation demand management (TDM) programs, including shared scooters, bicycles, and ridesharing. Additionally, the position provides customer service, office management and administrative assistance to the Office of Parking & Transportation assisting other staff as requested.

Responsibilities:

• Proposes new transportation (TDM) initiatives, develops, supervises, monitors, evaluates, and manages all transportation programs and services, including registration, marketing, program development, budget development, administration, and reconciliation of employee and student commuter programs;
• Monitors the transportation industry for new initiatives in alternative transportation, new procedures and processes and proposes initiatives to department;
• Identifies and works with relevant departments, Facilities Planning, Auxiliary Services & Operations and University Sustainability, to develop transportation programs that will enhance mobility and access to campus;
• Develops marketing programs for current and new transportation initiatives, including budget development, tracking of marketing programs and their outcomes;
• Oversees the Commuter Choice, Bike Commuter Choice, shared bike/scooter, and MasonCommutes.com ridesharing programs, responds to any concerns or complaints by staff and resolves as needed;
• Coordinates and maintains the Commuter Choice program reimbursements and other financial incentives;
• Maintains current advisory committee member list, schedules meetings, creates agendas and maintains all minutes of meetings per University standards;
• Interviews, selects, and recommends prospective employees for assignment. Provides training, supervises, and evaluates employee performance;
• Assists the director in gathering data for reports and other tasks as assigned;
• Participates in or manages the development, preparation, and issuance of policies or changes to policies and procedures;
• Recommends amount and type of equipment, and/or staff power requirements needed to provide adequate services;
• Represents the department and George Mason in regional transit planning efforts;
• Helps coordinate transportation safety related programs in conjunction with campus partners;
• Serves as the day-to-day Contract Administrator for shuttle services, carsharing, fleet bike maintenance provider, bikeshare contract, and ridesharing provider ensuring compliance with contract terms;
• Coordinates and oversees daily operations of university shuttle programs, vanpools, carpools, and active transportation programs (e.g. shared bikes and scooters, abandoned bikes, bike counts, and Rick Holt Active Transportation Advocate Award);
• Oversees the administration of the service contracts and transportation programs;
• Maintains accurate list of contract terms ensuring compliance by University and contractor;
• Creates draft RFP's and other documents pertinent to the administration of the contracts;
• Prepares customer facing semester shuttle schedules and holiday/break schedules; coordinate with shuttle provider to ensure accuracy to shuttle bus logs;
• Coordinates regional break transportation via shuttle (e.g. Thanksgiving, Spring Break);
• Manages the Bike Commuter Choice Program and reconciles on a quarterly basis;
• Assists in the coordination of shuttle transportation for University events (e.g. orientations, Preamble);
• Responds to and resolves transportation-related complaints;
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