Traveling Multi-Unit Restaurant Leader - SSP

Job Description:

Join Our Team as a Traveling Restaurant Multi-Unit Operations Manager in a dynamic airport restaurant environment!

• $90,000 - $100,000 / year
• Opportunity for quarterly bonus as well as year-end super bonus
• This position will work exclusively in airports and will travel 100% of working time
• Days and hours of work may vary. Must be able to travel for 2 weeks straight with days off adjusted as need be.
• Must live in or be able to relocate to area within reasonable commuting distance from New York, NY
• Must be open to future relocation

Are you an experienced foodservice professional with a passion for high-volume, a stickler for safety, and a knack for leadership? We have an exciting opportunity for a Traveling Restaurant Multi-Unit Operations Manager at some of our biggest airport operations in America, featuring some of the most beloved local restaurants. If you thrive in a fast-paced food environment and are ready to take on a challenging and rewarding role, we want to hear from you!

The Traveling Restaurant Multi-Unit Leader - Task Force will be responsible for traveling to SSP America airports across the US to assist and is responsible for training, coaching, and accountability. Part of the responsibilities include in-position support as needed. The Traveling Restaurant Operations Manager – Task Force is responsible for managing all areas and aspects of the multi-unit restaurant operations within an airport, which may include an entire concourse, terminal(s), and/or food court(s), while establishing and maintaining guest service. Managerial tasks to include, but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared and/or direct P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures. This position will report directly to the Director of Airport Operations.

What You'll Do:

• Manage All Front of House and Kitchen Activities: Manage, supervise and evaluate General Managers’ performances through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Focus on the Food: Ensure food quality and standards; maintain recipe adherence and portion control, ensuring compliance with company, brands, and food safety specifications.
• Cost Control: Optimize food and labor costs to maximize profitability.
• Lead and Develop Restaurant General Manager Team: Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and assignments. Implement and maintain guest service standards and brand specifications fostering a collaborative and efficient work environment.
• Systems and Processes: Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
• Merchandising and Displays: Maintain all merchandising standards, display presentations and signing standards and monitor inventory levels.
• Office Management: Handle tasks such as management of funds and media, receiving, inventory, purchasing, scheduling and payroll.
• Forecasting and Budgeting: Assist in monitoring sales performance through the analysis of sales reports and comparison shopping.
• Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.

What We're Looking For:

• Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.
• Experience:
  • 7+ years in restaurant/food service in a management/supervisory capacity.
  • 5+ years in a restaurant General Manager capacity.
  • 1+ years as a Multi-Unit Restaurant Manager with oversight of General Managers.
• Technical Training: Full Service and/or Quick Service restaurant experience preferred. Culinary background is desirable.
• Safety Certification: Relevant certifications include Food Handlers’ Card.
• Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Finance: P&L expert level with ability to teach and coach General Managers.

Why Join Us?

• Dynamic Environment: Work in the fast-paced and exciting setting of a major airport.
• Growth Opportunities: Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world!
• Competitive Compensation: $90,000 - $100,000 + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program.

Ready to Apply?
If you're ready to bring your expertise to our team and help us deliver exceptional service and quality in a high-volume airport setting, apply now!

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.