Treasury Onboarding Manager - Mercantile Bank

Join Mercantile Bank as our Treasury Onboarding Manager and play a pivotal role in shaping our customer experience! Located in the vibrant city of Grand Rapids, MI, this onsite position offers an exciting opportunity for experienced leaders to drive innovation and enhance the experience for our commercial customers as we implement their treasury management solutions.

Primary responsibilities:

• Manage the team of Treasury Onboarding Specialists and our Treasury Training Manager
• Engage with commercial customers by collaborating with Treasury Sales Officers and provide support throughout sales and onboarding process
• Support commercial customers with the implementation, training, and onboarding of their Treasury Management products
• Identify opportunities, coach, and train both employees and customers on Treasury Management solutions

You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options. This is your chance to make a significant impact in a forward-thinking organization, where your leadership will be genuinely appreciated and recognized.

A little about us

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.5 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people.

Your day to day as a Treasury Onboarding Manager

Your expertise in leveraging technology will enhance the onboarding process, allowing customers to utilize our suite of Treasury Management solutions effectively. Each day presents new opportunity to enhance workflows, streamline operations, develop and invest in your team, all while maintaining a high level of service for our commercial clients. If you are organized, technologically inclined, and eager to foster collaboration, this role serves as a platform to impact the employee and customer experience.

Each day may look a little different, but the goal is that under your leadership, the team is well prepared, efficient, and able to provide our commercial customers with a great onboarding experience. By implementing our Treasury Management solutions, we help these customers operate their businesses as efficiently and securely as possible, providing a sense of accomplishment each day.

What we're looking for in a Treasury Onboarding Manager

To thrive as a Treasury Onboarding Manager at Mercantile Bank, candidates should possess a minimum of two years of management experience, ideally in a banking environment or a service-focused industry. A strong background in implementing solutions for clients, with a preference for those familiar with Treasury Management. A high aptitude for technology and the ability to learn new systems is vital, and experience with Treasury Management platforms is preferred. A bachelor's degree in a business-related field is strongly preferred, though equivalent work experience may substitute. Effective verbal and written communication skills are essential, as is a professional demeanor.

Additionally, strong leadership abilities, including motivating teams and problem-solving, are crucial for fostering a collaborative environment. A continuous improvement mindset and a knack for finding efficiencies will enable you to streamline processes and enhance the onboarding experience for our valued commercial clients.

• A minimum of 2 years managing a team
• Experience with client training and onboarding
• A high aptitude for technology and learning new systems
• A bachelor's degree in business related field strongly preferred (or HS Diploma with equivalent work experience)
• Ability and desire to work in an office environment M-F 8am-5pm (with flexibility as needed)
• Leadership experience
• A continuous improvement mindset