Triage and Integration Specialist, Northampton - Clinical Support

CSO is looking for a Triage and Integration Specialist to help clients on their journey to access supports and services 

This Triage and Integration Specialist will support full integration of CSO services for clients, including initial screening, assessments and triaging appropriately.

As a Triage and Integration Specialist:

You Will:

• Provide skills training and assistance in areas of daily living activities including basic living and interactive skills
• Assist in developing communication and conflict resolution skills
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice
• Provide assistance with developing and maintaining a "natural support network" of family and friends
• Assist in locating acceptable housing, negotiating leases, and obtaining furniture and other necessary fixtures
• Collect and enter all demographic and insurance information and verify insurance
• Determine level of urgency: routine or crisis, and triage appropriately
• Make appropriate internal agency and program referrals for clients as needed, maintaining an in-depth knowledge of all CSO programs and referral sources
• Stay informed about payor requirements and managed care plans
• Act as liaison between CSO and community agencies and groups as appropriate

Your Background:

• Associate's or Bachelor's degree in a behavioral health discipline or related field 
• Valid driver's license and reliable transportation 

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more. 

EOE/AA