U.S. Cellular- Retail Wireless Associate - Wireless Central

Job Description

Job Title: Retail Wireless Sales Associate

Job Function: To provide customer service, technical support and sales of telecommunication products and services to customer that best fit customer needs, as well as to work towards achieving individual and store goals.

Reports to: Store Manager

About Wireless Central

Wireless Central has been an authorized U. S. Cellular agent since 2002. You will be working in a locally owned business with 30 years' experience in the Wireless Industry. Wireless Central currently owns and operates 8 different locations.

Benefits:

• Locally owned
• Relaxed, fun & friendly environment
• Get to play with the latest technology
• Associate phone programs
• Flexible work schedule
• Achievable quotas
• Hourly plus commission, plus bonuses, plus incentives
• Paid vacation
• Paid holidays
• Medical, dental, and life insurance
• Our Sales associates average $12.00 to $25.00 per hour. Top Associates earning up to $40,000 per year.
• On the job sales training

Qualifications:

High School Diploma or GED

2+ years of Customer service experience

1+ years of Sales experience preferred

Available evenings and weekends

Essential Functions

Clerical

• Store cleanliness
• Replenish accessories on the sales floor displays
• Change out price tags when they change
• Change out signage when promotions change
• Promote online marketing through social media and customer reviews

Sales

• Maintain knowledge of all device's specifications and features
• Memorize current promotions and requirements for each
• Memorize current and previous plan features
• Perform account analysis
• Perform needs assessments
• Ask for referrals
• Sales calls
• Keep up with customer follow ups
• Recommend additional devices that would benefit customer needs
• Meet individual sales quotas

Customer Service

• Perform technical troubleshooting on devices
• Assist customer in learning their new device
• Transfer content from old device to new device
• Build relationships with customers
• Deter theft
• Explain charges on bills
• Take cash/card/check payments

Knowledge, Skills and Abilities

Knowledge

• Basic math
• Basic understanding of Microsoft Excel and Word
• Basic understanding of technology

Skills

• Strong attention to detail and organizational skills
• Work efficiently in times of high customer traffic
• Active listening and comprehension skills
• Excellent communication

Abilities

• Demonstrate professionalism
• Maintain confidential information
• Work well on a team to achieve store goal
• Multitask and frequently learn new information and devices
• Ability to troubleshoot device issues