US GURU - Field Support Specialist I - NCR VOYIX

About NCR VOYIX


NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.




Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.




Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.




Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.






Title: Guru Help Desk Specialist/Field Support Specialist


Location: Fort Worth, TX









Are you ready for your next great adventure? As a member of team i NCR edible , you are critical to NCR VOYIX 's success and are encouraged to carve your own career path. As you consider internal opportunities, be sure to reference all SuccessFinder resources (https://ncr.sharepoint.com/sites/SuccessFinderPerformanceManagement) , including the Career Roadmap and Career Development Workbook. These resources have been created to guide you throughout this process.




   




Position Summary & Key Areas of Responsibility




The Guru Help Desk Specialist performs routine assignments as required for an entry level professional role; typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental electrical theories, basic principles of computer technology and troubleshooting concepts. At this level, a CE must be an expert in all technical aspects of all NCR VOYIX systems and processes and be able to diagnose POS, computer systems and SCOs either remotely or onsite.









Key Responsibilities and Job Responsibilities

+ Integrates established disciplinary knowledge within own specialty area with basic understanding of related disciplines and industry practices.

+ Applies professional judgment and successfully analyzes and applies quantitative data and information.

+ Screens, categorizes, and resolves data integrity issues.

+ Possesses and develops strong project management skills and success.

+ Acts as technical champion for special projects.

+ Serves as technical expert for escalated problems .

+ Provides remote support via ES Call Management .

+ Provides onsite support for equipment.

+ Coordinates/cooperates well with and gathers information from a wide range of sources, which may include internal business units or third-party vendors, to address and resolve work issues including:

+ Document ing issues and resolutions (OKM)

+ Working with engineering to develop a plan of action or direct resolution.

+ May serve as a mentor in one or two product domains or customer specialties.

+ Project/Program Management.

+ Works on multiple projects or a project with global scope. Owns the overall management of the project, coordinating resources across organizations, managing timeline, and meeting deadlines .

+ Delivers quality results .

+ Complies with NCR VOYIX policies, the Company’s Shared Values and Code of Conduct, requirements to ensure accurate timekeeping and records of hours worked, and the Company’s Fleet policies and requirements, which include, but are not limited to, NCR VOYIX ’s requirements for safe driving.

+ Willingness and ability to work flexible schedules, which will include night and weekend shifts, and to perform overtime work upon management request or need.

+ Some travel within the U.S. may be required .






Basic Qualifications

+ High School Diploma or GED

+ Must be a local candidate (this position is not eligible for paid relocation)

+ Must be authorized to work in the U.S.

+ US Candidates must be at least 21 years of age .

+ Must have a valid driver's license and driving record that satisfies NCR VOYIX fleet requirements .

+ Must pass the Company’s background check requirements, including credit check, criminal, driving record, and drug screen .

+ Ability to perform essential functions of the job with or without a reasonable accommodation for a disability or based on religion .

+ Essential functions of this position may include prolonged travel with driving up to approximately 8 hours per day, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time .






Preferred Qualifications

+ CompTIA, N+ Certification, A+ Certification

+ Bachelor’s Degree

+ Qualification in a relevant field (e.g., Computer Science, Engineering).

+ Proven experience in technical support or related roles.

+ Effective communication and leadership skills.

+ Ability to work collaboratively across teams.

+ Familiarity with NCR Voyix POS and SCO systems 

+ Familiarity with 3rd Party POS and SCO an advantage








NOTE: Please review HR CMP Policies 420 and 421 (https://intranet.ncr.com/index.php?option=com_content&view=frontpage&Itemid=3962)  concerning guidelines around internal employee transfers between roles. EEO Statement Integrated into our shared values is NCR VOYIX ’s commitment to diversity. NCR VOYIX is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR VOYIX does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR VOYIX has an ongoing responsibility to respect and support a globally diverse environment.









Offers of employment are conditional upon passage of screening criteria applicable to the job




EEO Statement


Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.




Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes




“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”





Help us run the world's top brands.




At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.




We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.