US - IT Support Engineer - Central Point Partners

Design, own and drive IT projects and deliverables to accelerate the integration of systems and processes with parent company.
• Support employees in resolving problems with IT, AV and communications systems.
• Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding and other key processes.
• Hands-on troubleshooting of hardware, software applications, networking and other technical issues.
• Develop and document best practices, tools and tips, enhancing internal troubleshooting processes
• Manage relationships with vendors and 3rd party providers to provide application support.
• Timely resolution to problems and serve as a point of escalation for team and users
• Develop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response.
• Engage with partners throughout the organization to proactively address concerns and technical pain points.

Technical Skills Required

* Gsuite
* MacOS support

Technical Skills nice to have:

* Jira
* Okta
* Slack

#LI-SB1