(USA) Store Lead - Walmart

Job Title: Customer Service Manager

Position Summary: The Customer Service Manager directs and guides management and hourly associates in delivering exceptional customer service. This role involves modeling best practices and ensuring customer needs are met effectively.

Responsibilities:

• Train and mentor staff on customer service techniques.
• Address customer complaints and resolve issues promptly.
• Monitor service quality and implement improvements.
• Conduct regular team meetings to discuss service strategies.

Qualifications:

• Proven experience in customer service management.
• Strong communication and leadership skills.
• Ability to analyze and resolve customer issues.
• High school diploma or equivalent; degree preferred.