Universal Banker - Masco Corporation

Position Purpose:
This position is responsible for serving customers by managing information, financial transactions, and documents in an organized, efficient, and secure manner.
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Primary Responsibilities:
Represent the Bank by assisting customers in a prompt, efficient, accurate, courteous, and professional manner in person, through the drive-thru, through email or written communication, and/or over the phone
Assist with balancing discrepancies amongst Universal Banker Is
Assist Branch Supervisor in maintaining vault cash, reports, and drawers
Balance and service ATM (if applicable)
Service Night Depository (if applicable)
Ensure cash shipments and orders are placed on time
Ensure teller line has adequate coverage, especially during short-staffed periods (lunch, vacation, unexpected absences, etc.)
Assist with training/cross-training of Universal Banker I
Assist Branch Supervisor in overseeing monthly branch audit schedule
Accept checks and cash for deposit or withdrawal on savings and checking accounts
Receive and accurately process payments for loans
Transfer requested amounts between customer accounts
Place holds on accounts according to the First Carolina Bank Teller Policy
Process Cashiers Checks, Stop Payments, and Wires as requested by customer
Accurately balance cash drawer at end of day
Answer customer questions and inquiries
Perform maintenance on accounts upon customer request
Enter credit card applications into CUE
Enter merchant service referrals through the Axiom portal
Verify customer documentation is completed accurately and sent to the appropriate department for processing
Explain and promote bank products and services to customers
Make customer referrals to Universal Banker III and gather requested documentation
Set up and service existing and new online banking customers
Sort incoming mail and process outgoing mail
Assist other Universal Bankers, Branch Supervisor, Senior Banking Officer, Market Executive/President, and Loan Officers as needed
Assist with other duties as assigned by senior management
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Authority, Impact, Risk:
Official Check Authority
Wire Signing Authority
Check Cashing Authority
Comply with all requirements, policies, and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position
Complete all required compliance and regulatory training, not limited to BSA
Building an understanding of the Silverlake system including online banking platform
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Key Relationships:
Close partnership with Universal Banker IIIs, Branch Supervisor, Senior Banking Officer, and Market Executive/President
Partnership with Managing Director - Retail Delivery, Product Management, and Marketing, Retail Operations Manager, and Retail Operations Specialist
Routine interaction with other department heads across Operations, IT, Risk, Compliance, Legal, and Sales
Strong customer interaction
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Managerial Accountability:
Supervise Universal Banker Is if Branch Supervisor is unavailable
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Working Conditions:
Ability to work in fast paced environment
Excellent verbal and written communication skills
Ability to work under tight deadlines
Ability to operate information terminal and other standard office equipment
Ability to foster a positive work environment
Limited Travel
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Time Allocatio :
Customer Transactions35%
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