Urgent Care – Associate Division Head Opportunity - Trinity Health

Trinity Health IHA Medical Group has an exciting opportunity for a Board-Certified Physician or an experienced Advanced Practice Provider (APP) to join the Urgent Care Division as the Associate Division Head located in West Michigan.

The Associate Division Head is principally responsible for overseeing the clinical and professional aspects of the Urgent Care Division. The selected candidate will collaborate with the Division Head of Urgent Care, Associate Division Heads of Urgent Care, Regional Practice Manager, Division Director of Urgent Care. The Associate Division Head is accountable for financial performance, clinical quality, patient safety, patient and staff experience, and provider mentoring. The candidate will have specific accountability on insuring successful growth of the practice in the West Michigan area, including Grand Rapids and Muskegon.

The successful physician candidate will be board certified in Family Medicine, Med-Peds, or Emergency Medicine and have a minimum of five years clinical experience (ambulatory practice experience is preferred), with prior experience in a leadership capacity preferred though not required. The selected candidate will also be an active clinical Urgent Care provider dedicated to maintaining a .6-.8 FTE clinical role.

The successful APP candidate will be board certified, hold an active state of Michigan license, and have a minimum of five years clinical experience (ambulatory practice experience is preferred). Prior experience in a leadership capacity is also preferred though not required. The selected candidate will also be an active clinical Urgent Care provider dedicated to maintaining a .6-.8 FTE clinical role.

Responsibilities:

• Works with Division Head and Operations to identify Division needs and opportunities for increased service, quality, efficiency and productivity.
• Monitors patient feedback via Clockwise and Qualtrics to glean opportunities and shares feedback with providers as needed.
• Actively participates in monthly meeting planning and follow up meeting summary.
• Participates in Orientation and 90-day review of new providers.
• Assists in training of new providers - physicians and APPs - with focus on efficiency.
• Works on-site during administrative times, aside from meetings to precept newer providers while doing administrative duties.
• Works with Regional Program Manager to address site-specific concerns within assigned region.
• Rotating on-call every third or fourth week to include: Call Center coverage and provider scheduling of urgent staffing gaps.
• Takes lead in quarterly Emergency Preparedness workshops.
• Takes lead in managing in-basket.
• Assists in digital health offerings, to include E-visits and Video visits - assisting with provider scheduling, on-boarding and growing reach of digital health service line.
• Promotes the professional growth, development, and success of Urgent Care providers
• Leads innovation in service delivery.  Advocates for process improvement across the Division including a focus on improving patient provider and staff experience scores.
• Actively participates in Leadership Development.
• Participates in annual management peer review evaluations.
• In collaboration with the Division Head, works to ensure that quality indicators used for recognition and developmental purposes are met.
• Monitors key metrics across the Division, to include practice financial reports, physician, and provider productivity. Ensures that variances are investigated, and corrections implemented as required.

This is an excellent opportunity for an Administrative provider to join a large multispecialty group in West Michigan.

RECRUITMENT PACKAGE

An excellent compensation and benefits package is available for the right candidate including:

• Competitive base rate and compensation plan
• Medical, Dental, and Vision Insurance
• Retirement Benefits; 403b, 457
• Public Service Loan Forgiveness
• Short- and Long-Term Disability
• Profession Malpractice Coverage with Tail Coverage