User Support Program Manager at Leidos

Description

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Leidos is seeking a User Support Program Manager located in the Camp Springs, MD area to work in a hybrid (in-office and remote) work environment (subject to change) in support of a federal agency. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth. 

Join us and make a difference! In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.

Primary Responsibilities:

• Designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware

• Designing, directing, and evaluating the effectiveness of the entire program

• Oversees all aspects of user and system documentation, training, communications, budgeting and staffing

• Proactively seeks improvements to products, technologies, and approaches, and independently provides recommendations to Government managers on the best ways to make applications available and on which packages might be best suited for particular needs or the existing technical environment

• Reports to the Contractor IT Manager or the Systems Manager for a very large case

Basic Qualifications:

• DoD 8570 IAT Level 2 certification

• Bachelor’s Degree in Computer Science, Engineering, Computer Information Systems, Information Technology, or related field and 8+ years of prior or relevant experience.

• A minimum of (5) years of progressively responsible technical systems experience

• A minimum of (8) years of information technology administration with a minimum of 5 years of desktop support and service desk support

• Windows 10 expertise

• Experience actually setting up an end user support program

• Expert user of the applications supported

• Knowledge of the network, telecommunications, and operating systems environment being supported. 

• Outstanding oral and written communications skills

• U.S. Citizen and able to obtain a Public Trust clearance

Preferred Qualifications:

• ITIL certification

• Seven (7) years of providing direct support to end users of computer applications

• At least two years of experience in automated litigation

• Experience with Government office automation environments extremely helpful. 

• Supervisory experience

• Certification in eDiscovery program

• Experience working in a Federal Government environment.

• Current Public Trust or higher security clearance

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.