Usher Guest Services - ASM Global

Job Title: Usher/Ticket Taker Department: Operations Reports To: Director of Event / Director of Operations FLSA Status: Hourly/ Non-Exempt Pay Rate: $16.80 SUMMARY: Under supervision of the Director of Event & Director of Operations, responsible for directing and guiding guests to appropriate seat location, handle any questions/comments/suggestions from guests and communicate facility amenities. MAJOR RESPONSIBILITIES: + Responsible for scanning guest's tickets as they enter the building. + Direct guests to seats listed on their tickets. + Respond to any guest incidents including, but not limited to, fights, injuries and illnesses. + Communicate facility amenities to guests as needed and requested. + Provide excellent customer service by remaining calm and courteous. + Help with lost children or guests find their party. + Log all required information on appropriate forms, including but not limited to, incident reports and lost and found log. KNOWLEDGE, SKILLS, ABILITIES: + On-the-job training provided. + HS diploma preferred. + Must be able to stand, walk and climb stairs for duration of shift. Shifts generally last 6-8 hours. + May be exposed to adverse weather conditions. + Must be able to work nights, weekends, and holidays as well as during normal business hours. + Must be able to multi-task and work well under pressure in a fast-paced environment. Employees are eligible to join our 401K after 1 year and 1000 hours of service. Holidays worked are paid at time and a half. Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more. Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame. TO APPLY: Applications can be found at www.accessoshowarecenter.com/venue/employment (http://www.accessoshowarecenter.com/venue/employment). Kate Anderson - HR Designee accesso ShoWare Center 625 W. James St Kent, WA 98032 Fax No. (253) 856-6713 EMAIL: Employment@accessoshowarecenter.com Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706. ASM Global is an Equal Opportunity Employer/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.