Utility Clerk - 158 - E. Battlefield Street - Springfield, MO (Springfield, MO) - Harps Food Stores

PURPOSE STATEMENT: To provide courteous service to customers through careful bagging and carryout of purchases.

SIGNIFICANT JOB RESPONSIBILITIES

1. To provide customer service by smiling, greeting and thanking all customers.
2. To respond to customer questions/requests and explain store policies in a courteous manner.
3. To bag customer purchases quickly insuring that the bags are not overloaded and the merchandise is not damaged.
4. To clean store floors, check lanes, carts, restrooms, parking lot and cases. Safely use cleaning equipment and chemicals.
5. To prevent loss of money and merchandise through removal of bottom-of-cart items, careful product handling, completion of price checks on not on file or miss-scanned items and correct identification of produce.
6. To assure the safety of self, customers and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately (water, broken containers, floor mats).
7. To perform miscellaneous tasks assigned by supervisors and managers, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers during peak periods of business.
8. To understand the operation, safety requirements and restraints of bag stands, baler, case cutter, check lanes and intercom system.
9. To move bagged purchases from store to customer car.
10. To bring shopping carts into the store from the parking lot so that NO carts are left on the lot.
11. To move recyclable materials, damaged and "returnable" products to the backroom, sorting the materials into bins.
12. To bring bales and boxes of grocery bags from the backroom to the front end and refill each bag stand area.
13. To remove trash from throughout the store, operating the baler (for those at least 18 years old) and put the compacted bale on a pallet.
14. To return merchandise not wanted by customers (go back) to their location on the shelf.
15. To change signs, banners and AD in the front/interior of the store.
16. To assist cashiers by removing bottom-of-cart items.

PRODUCTIONS STANDARDS:

1. Able to bag/carry out purchases without damage to merchandise.
2. Able to bag customer purchases in less than _____ minutes.
3. Respond to cashier call for assistance within 30 seconds.

SUPERVISION RECEIVED: Bagger/Sacker/Courtesy Clerk's report directly to the Front End Manager or Store Manager.

QUALIFICATIONS:
REQUIRED:

1. Basic mathematical ability (add, subtract, multiply, divide).
2. Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers concerning store policy/procedures and use of equipment.
3. Able to pass basic physical examination and drug screen.
4. A stable work and educational history.
5. The ability to read and write English. Able to read instructions, labels, numbers, printed paper and forms.
6. Make judgments concerning customer interaction and the bagging of purchases.
7. Able to bag customer purchases so that products will stack without damage (spatial relationship).
8. Good interpersonal communication skills.

PREFERRED:

1. High school diploma or equivalent.
2. Prior experience in a related type of job.
3. Prior experience operating a baler, case cutter, cleaning/sanitation equipment and intercom.

TASKS OF THE JOB -- This position generally includes:

1. Mobility:
   • To complete grocery/produce price check in aisle, approximately 75 yards.
   • To remove bottom-of-cart items, approximately 25 feet.
   • To end of check-lane to bag purchases at the checkstand, approximately 15 feet.
   • To return "go backs" and "face"/clean/stock shelves, approximately 75 yards.
   • To move from store to customer's car in parking lot and back to store with carts, approximately 100 yards.
   • To move to backroom of store for supplies/product/maintenance equipment and return, approximately 100 yards.
2. Work on tile, asphalt, or concrete for a maximum of 8 hours in duration.
3. Unload customer purchases from and to cart/checkstand/car, 10 to 15 lbs. each.
4. Move/lift a maximum of 100 lbs. from 6 inches to 48 inches.
5. Move a maximum of 100 lbs. up to 10 feet.
6. Pick up items from floor/case/shelf/cart/bottom of cart/ground/checkstand.
7. Select bags at bag stand and replenish bags.
8. Place bags in customer's car.
9. Complete cleaning duties at front end, backroom, and in store aisles.
10. Attain merchandise on the top of grocery shelves, approximately 84 inches from the floor.
11. Attain merchandise on the check-lane and cart.
12. Clean checkstand/belts/equipment, fill backstand area, and replenish supplies.
13. Place bags in customer's car.
14. Handle paper/plastic bags.
15. Handle car door opening/closing handles.
16. Grasp and handle wet/cold/hot/crushable store products.
17. Grasp shopping cart and maintain equipment.
18. Move shopping carts, stocking carts, and cleaning equipment up to 100 yards.
19. Recognize merchandise, bag size, product size, shelf tags, labels on products, grocery carts, signs, customers, and cars,
20. Perceive color difference in produce/grocery items.
21. Respond to customer questions and responses.
22. Respond to intercom.
23. Respond to co-workers questions.
24. Communicate with customers (greeting, thank you).
25. Answer customer questions and respond to comments.
26. Use the intercom system.
27. Communicate with co-workers.
28. Read labels, signs, tags, AD, numbers, and aisle markers.

WORK ENVIRONMENT

1. Inside and outside work with variations in heat/cold/dust/humidity.
2. Exposure to all weather conditions (hot, cold, rain, snow, sun, ice, and wind).

SAFETY:

1. The employee will not use drugs or alcohol on the job.
2. The employee will not create a direct threat to the health and safety of others on the job.