Utility Services Manager - Avenue5 Residential, LLC

Who We Are and Who We Serve Avenue5 Residential provides multifamily property management services as well as comfortable apartments for rent throughout the United States. We use our multifamily property expertise to serve: · The multifamily owners who entrust us to care for their assets · The residents who entrust us to care for their apartment homes · The associates who entrust us to create opportunities for career growth and satisfaction Summary of Responsibilities The utility services manager works with all Avenue5 national suppliers relating to utilities at a property; i.e. utility billing, waste, telecom, WiFi and anything falling under this purview. This role is responsible for managing the onboarding of all national utility supplier accounts for new and existing properties and coordinating closure of such accounts when properties are sold, or we no longer manage. The utility services manager will also create, rollout and manage any new utility programs. They will manage the existing programs and be responsible for the success and growth of all programs in their field, ultimately reporting to the VP of national accounts. Primary Responsibilities and Objectives · Manage specialist (administrative) associate(s) on the utility services team · Manage the completion of the onboard/setting up and offboarding of utility billing and invoice processing for our national utility supplier accounts for new properties. · Act as the main point of contact for internal teams as related to national utility supplier integrations and on-going service issues. · Mange the Wi-Fi, waste, telecom, emergency phone services and other utility programs. · Main point of contact externally for all utility services supplier representatives. · Oversee and review all required tracking and reporting for all suppliers that fall under the utility services category. Education and Experience · High school diploma is required. Bachelor's degree in accounting or other business-related field is preferred. · One to two years of property management experience preferred. · One to two years of experience purchasing, procurement, or sourcing experience preferred. · One to two years of experience in Yardi Voyager or other equivalent system is preferred. · One to two years of experience in Salesforce or other equivalent system is preferred. Skills and Requirements · Intermediate level knowledge with MS Office Suite including Outlook, Word, PowerPoint and Excel (including Excel functions). · Proven ability to firmly manage challenging situations, negotiate pricing, improve quality, reduce lead times and strengthen partnerships with quality suppliers. · Possess a basic understanding of supply chain management concepts. · Ability to work independently and prioritize effectively in a fast-paced environment. · Excellent written and verbal communication skills. · Detailed oriented and a desire to learn. · Required to pass the Avenue5 Fair Housing, Diversity and Inclusion Training within 30 days of employment. Scheduling · Typically, normal business hours. Environment · Exposure to environment typically found in an office building. Physical Requirements Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to: · Ability to lift, push and pull up to 25 pounds. · Hearing and visual ability to observe and detect signs of emergency required . · Must be able to sit, stand, reach, bend and stoop for extended periods of time. · Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. · Perceiving the nature of sounds at normal speaking levels with or without correction. · Ability to receive detailed information through oral communication, and to make the discriminations in sound. · Visual requirements including color, depth perception, and field vision. · Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct. · Ability to tolerate stressful situations. · Ability to work under minimal to moderate supervision. This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change. Diversity Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.