VIP Host/Hostess -Avila - Ocean Casino Resort

About the Role

The VIP Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc.

Position Responsibilities

• Maintain established company and Departmental uniform, appearance and hygiene standards at all times.
• Maintain a clean and organized work station at all times.
• Side work duties must be completed as assigned and also completed in an efficient, accurate and timely manner.
• Answering phones according to established standards.
• Booking of reservations utilizing the company reservation system.
• Assist with station assignments, rotation planning and opening/closing/securing the room at shift change or according to established hours of operation, etc.
• Awareness of all activities in the dining room.
• Knowledge of safety/guest liability procedures for guests and employees.
• Use of radios with headsets and earpieces for communication may be utilized in designated outlets.
• Performs all other related and compatible duties as assigned.
• Proper radio and telephone etiquette is mandatory.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays.
• Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.

Requirements

• Ability to effectively communicate in English
• High school diploma or GED is preferred
• Must have a minimum of six months’ experience as a host/hostess in a high volume and/or fine dining environment
• Ability to work in a high pressure environment.

Benefits

• Paid Time Off
• Training & Development
• Free Meal while on shift