VP, B2B Digital Program Manager - Synchrony
Cincinnati, OH
About the Job
Job Description:
Role Summary/Purpose
As a key member of the B2B Digital Products Team, this leadership role is responsible for helping drive and achieve Synchrony's business objectives focusing on the Business Center, Provider Center and Transact platforms. The B2B Train Leader will be responsible for leading a set of Agile teams that deliver new features, capabilities and enhanced merchant, provider and consumer experiences. The preferred candidate will demonstrate SYF's ability to understand and meet our client's and customer's needs through technology-driven and innovative solutions in partnership with Product Management, Go To Market, TechOps, Credit and other cross functional teams. This leader will need to be a strategist, executor, and strong communicator to help identify opportunities for platform and product expansion that enables profitable growth.
_Our Way of Working_
_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._
Essential Functions/Responsibilities:
+ Guide, mentor, and develop a team highly motivated and skilled Product Owners
+ Partner with the Product Management team to develop and implement new digital platform features and capabilities inclusive of strategic initiatives, client requests, relevant marketplace trends, and competitive assessments
+ Consult with cross functional groups, clients, and outside partners to ensure alignment and resource optimization to deliver on prioritized initiatives and platform roadmaps
+ Manage and prioritize the flow of work, including coordination of multiple teams using the Scaled Agile framework
+ Co-lead Agile Program Increment (PI) planning sessions to define delivery commitments, evaluate dependencies and align on release schedules
+ Measure the train's performance against OKRs/KPIs, and agile metrics and communicate it's status to stakeholders
+ Work closely with the RTE and dependent teams/trains to ensure clear priorities and impact to backlog items
+ Facilitate process and documentation of features aligned to Large Solution epics / capabilities
+ Coordinate with Analytics to develop, monitor and report on key metrics/KPIs to assess the performance of the product and features and determine necessary enhancements
+ Participate in regular updates and governance reviews (i.e. NPI reviews, stakeholder Updates, etc.) and ensure the train's adherence to process rigor, CTCs and other key standards (i.e. ADA, authentication)
+ Lead, facilitate, and take responsibility for PO Syncs to ensure all POs are aligned on all product features across teams
+ Perform other duties and/or special projects as assigned
Qualifications/Requirements:
+ Bachelor's Degree or, in lieu of a degree, a high school diploma and 9+ years of marketing experience in the credit card or financial services industries
+ 5+ years marketing/project management experience that includes:
+ 3+ years managing people and teams
+ A proven track record of launching new products or applications with demonstrated business impact
+ Ability to influence and coordinate cross-functional teams and manage multiple initiatives simultaneously
+ Experience with Agile Scrum or the SAFe framework
+ Outstanding communications, relationship building, influencing and collaboration skills
+ Strategic thinking with ability to develop and implement actionable plans to drive business results
Desired Qualifications:
+ 3+ years in financial services or other highly regulated industry
+ 3+ years in Digital and/or Product Management experience
+ Strong background working with clients, reporting on performance and delivering results
+ Current on financial services, payments industry trends, competitors, emerging technologies and companies
+ Strong technical knowledge
+ Agile/SAFe Product Owner or Product Manager Certification
Grade/Level: 13
The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing
Role Summary/Purpose
As a key member of the B2B Digital Products Team, this leadership role is responsible for helping drive and achieve Synchrony's business objectives focusing on the Business Center, Provider Center and Transact platforms. The B2B Train Leader will be responsible for leading a set of Agile teams that deliver new features, capabilities and enhanced merchant, provider and consumer experiences. The preferred candidate will demonstrate SYF's ability to understand and meet our client's and customer's needs through technology-driven and innovative solutions in partnership with Product Management, Go To Market, TechOps, Credit and other cross functional teams. This leader will need to be a strategist, executor, and strong communicator to help identify opportunities for platform and product expansion that enables profitable growth.
_Our Way of Working_
_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._
Essential Functions/Responsibilities:
+ Guide, mentor, and develop a team highly motivated and skilled Product Owners
+ Partner with the Product Management team to develop and implement new digital platform features and capabilities inclusive of strategic initiatives, client requests, relevant marketplace trends, and competitive assessments
+ Consult with cross functional groups, clients, and outside partners to ensure alignment and resource optimization to deliver on prioritized initiatives and platform roadmaps
+ Manage and prioritize the flow of work, including coordination of multiple teams using the Scaled Agile framework
+ Co-lead Agile Program Increment (PI) planning sessions to define delivery commitments, evaluate dependencies and align on release schedules
+ Measure the train's performance against OKRs/KPIs, and agile metrics and communicate it's status to stakeholders
+ Work closely with the RTE and dependent teams/trains to ensure clear priorities and impact to backlog items
+ Facilitate process and documentation of features aligned to Large Solution epics / capabilities
+ Coordinate with Analytics to develop, monitor and report on key metrics/KPIs to assess the performance of the product and features and determine necessary enhancements
+ Participate in regular updates and governance reviews (i.e. NPI reviews, stakeholder Updates, etc.) and ensure the train's adherence to process rigor, CTCs and other key standards (i.e. ADA, authentication)
+ Lead, facilitate, and take responsibility for PO Syncs to ensure all POs are aligned on all product features across teams
+ Perform other duties and/or special projects as assigned
Qualifications/Requirements:
+ Bachelor's Degree or, in lieu of a degree, a high school diploma and 9+ years of marketing experience in the credit card or financial services industries
+ 5+ years marketing/project management experience that includes:
+ 3+ years managing people and teams
+ A proven track record of launching new products or applications with demonstrated business impact
+ Ability to influence and coordinate cross-functional teams and manage multiple initiatives simultaneously
+ Experience with Agile Scrum or the SAFe framework
+ Outstanding communications, relationship building, influencing and collaboration skills
+ Strategic thinking with ability to develop and implement actionable plans to drive business results
Desired Qualifications:
+ 3+ years in financial services or other highly regulated industry
+ 3+ years in Digital and/or Product Management experience
+ Strong background working with clients, reporting on performance and delivering results
+ Current on financial services, payments industry trends, competitors, emerging technologies and companies
+ Strong technical knowledge
+ Agile/SAFe Product Owner or Product Manager Certification
Grade/Level: 13
The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing
Source : Synchrony