VP, Salesforce Architecture - Merchants Bank of Indiana

The VP, Salesforce Architecture will work closely with internal and external partners to design and implement a scalable, high performing Salesforce Financial Services solution necessary to meet the business objectives of Merchants Capital. You are an extremely flexible technical professional who relishes the opportunity to build a critical, new competency within an organization. You will work with business and technology leadership to develop and execute a strategy to nurture the platform and staff delivery teams with the technical skills necessary to meet scale, support, and stability expectations.

As a successful VP, Salesforce Architecture you will ensure that all strategic solutions leveraging the Salesforce Platform meet the design requirements necessary to allow Merchants to scale in capability and breadth of users supported, while maintaining a stable platform. You will define and implement a staffing, partnership, and governance strategy that ensures responsive support, platform stability and development of new capabilities for a solution expanding across multiple teams and business units.

Essential Duties and Responsibilities...

• Ensure design of initial and futures Salesforce solutions are stable, maintainable and support future scalable.
• Work closely with Project Delivery and Business Unit leaders to refine futures state design based on capability roadmaps.
• Serve as a subject matter expert on Salesforce technology and its capabilities, keeping up to date with new features and best practices, providing input and guidance to the strategic roadmap process.
• Collaborate with Enterprise Data and Project Delivery leadership to define and implement staffing and partnership strategy for delivery teams
• Establish governance structure to ensure a stable and well architected solution as changes to the Salesforce platform expand and are spread across multiple teams.
• Guarantee successful transition of solution support from external delivery partners to internal delivery teams for ongoing support and improvement.
• Troubleshoot and resolve complex technical issues.
• Collaborate with Enterprise Data and Project Delivery leaders on efforts to integrate Salesforce with other systems and platforms within the organization.

What we are looking for...

• Bachelor's degree AND 10+ years' experience with complex Salesforce implementations in a Salesforce Architect or similar capacity.
• 5+ years' experience with Salesforce CRM, Sales, or Financial Services Cloud
• Mulesoft experience preferred
• Excellent communication, collaboration and presentation skills required.
• Experience operating and executing within multiple delivery frameworks (Scrum, Waterfall, etc.).
• Multifamily or Commercial Real Estate industry experience preferred.

ABOUT MERCHANTS BANCORP

Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple lines of business, including Federal Housing Administration (FHA) multi-family housing and healthcare facility financing and servicing; mortgage warehouse financing; retail and correspondent residential mortgage banking; agricultural lending; and traditional community banking. Merchants Bancorp, with $17 billion in assets and $14.1 billion in deposits as of December 31, 2023, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Servicing, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.

We are very proud of being recognized both nationally as one of the top-performing public banks in the US. By S&P Global Market Intelligence and locally as a Best Place to work in Indiana for seven consecutive years. Learn more about this read more

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