VP of Clinical Operations - Lumata Health

About Lumata Health: 

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives. 

We’re looking for caring and committed teammates to join our mission of helping people see the world. If you’re passionate about stopping preventable blindness, we hope you’ll apply. 

Position Overview

The VP of Clinical Operations will provide complete management and oversight for Lumata Health’s rapidly growing virtual eye care services. Given that these services form the core of Lumata’s business, it’s difficult to overstate the importance of this position within our rapidly growing organization. Lumata’s team of care coaches, enrollment specialists, and associated leadership and support personnel has quickly grown to well over a hundred and is projected to be several hundred over the next 3 years. This critical leadership position requires a self-directed, dynamic, inspirational leader with an unyielding passion for enhancing care delivery in ophthalmology. 

The VP of Clinical Operations must be innately curious and a natural collaborator and consensus builder with strong operational, leadership, and communication skills. In addition, the VP will be a hands-on leader willing to roll up their sleeves in order to ensure the highest quality of work output.  This role is pivotal in ensuring the highest standards of patient care, operational efficiency, and compliance within our clinical operations.

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Job Type: Full-time

Compensation: $150,000 to $200,000

Schedule

• 8 hour shift
• Monday to Friday

**This role is 90% remote with an estimated 10% travel

Requirements

Key Responsibilities

• Leadership & Management
• Oversee a team of directors responsible for clinical operations, quality and compliance, patient acquisition, patient marketing, client billing, and all other areas related to the provision of care management services.
• Provide strategic leadership and guidance to ensure effective management and development of the care coach team.
• Advocate for clinical operations /resources at a senior management level. 
• Harness operational expertise and strategic insights to develop and support both new and existing virtual eye care services to Lumata Health’s ever-growing patient population.
• Foster a collaborative and positive work environment that promotes continuous improvement and excellence in patient care.
• Develop and nurture a robust remote culture.
• Provide mentorship and development opportunities within the organization.
• Execute Lumata’s vision through strategic participation in the Leadership Team.
• Operational Oversight
• Ensure efficient and effective day-to-day operations of clinical services.
• Implement and monitor processes to ensure compliance with healthcare regulations and standards.
• Develop and execute strategies to enhance patient care and operational efficiency.
• Plan clinical headcount and hiring needs to meet program workload demands.
• Quality & Compliance
• Oversee quality assurance programs to ensure the highest standards of patient care.
• Ensure all clinical operations comply with relevant regulations and industry standards.
• Monitor and evaluate clinical outcomes to drive continuous improvement.
• Training & Development
• Oversee the development and implementation of comprehensive training programs for care coaches.
• Ensure that all team members are equipped with the necessary skills and knowledge to deliver exceptional patient care.
• Financial Management:
• Oversee billing operations to ensure accurate and timely processing of claims.
• Manage the budget for the clinical operations department, ensuring financial goals are met.
• Strategic Planning
• Contribute to the development and execution of the company’s strategic plans.
• Identify opportunities for growth and improvement within the clinical operations function.
• Customer Success & Patient Acquisition
• Collaborate closely with the patient acquisition team to ensure seamless integration of new patients into care programs.
• Develop strategies to enhance patient engagement and satisfaction.
• Monitor patient acquisition metrics and work with the relevant teams to drive improvements.
• Work closely with Customer Success to ensure operational priorities are aligned with client expectations.
• Scaling Operations
• Lead efforts to rapidly scale Lumata’s clinical operations to meet growing demand.
• Develop and implement scalable processes and systems to support organizational growth.
• Ensure the team is equipped to handle increased patient volume without compromising care quality.

Qualifications

Education & Experience

• Bachelor’s degree in Healthcare Administration, Nursing, or a related field (Master’s degree preferred).
• Minimum of 10 years of experience in clinical operations management, with at least 5 years in a senior leadership role.
• Proven experience managing large, remote teams in a healthcare setting.

Skills & Competencies

• Strong leadership and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• In-depth knowledge of healthcare regulations and standards.
• Ability to develop and implement effective training programs.
• Financial acumen and experience with budget management.
• Exceptional communication and presentation skills.
• Proven experience implementing workflows and process improvements in a growing organization.
• Experience hiring and developing talent, preferably in a remote setting.
• Proven track record of driving measurable efficiency results.
• Demonstrated ability to meet goals in a rapidly changing environment.
• Excellent data and analytical skills.
• Proven ability to leverage technology to optimize clinical processes and improve outcomes.
• Experience with digital health initiatives, including telemedicine, digital health platforms, or health information technology.

Preferred Experience

• Chronic Care Management (CCM), Remote Patient Monitoring (RPM), or telehealth for Medicare beneficiary population 
• Building a team within a rapidly growing healthcare service startup
• Managing a team of remote professionals
• Managing frontline health workers
• Eye care industry
• Healthcare services

Work Environment
Lumata is pleased to provide a remote working environment for their team members.  In order to perform the essential functions of this job, remote connectivity is essential.  You will need a dedicated remote workspace with either a cable or fiber optic internet connection offering a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person asking your network.  

Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings.  It is also critical that your workspace be HIPAA compliant.  For example, you will want to ensure access to  your company-issued PC is restricted, as you may be handling patient data at times. You are typically expected to have your camera on during virtual customer and internal meetings, therefore, your surroundings should be optimized for privacy.

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an equal opportunity employer that values diversity at all levels.  All individuals are encouraged to apply.  If you need assistance or an accommodation due to a disability, you may contact us at:  hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. 

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: hiring@lumatahealth.com (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health.  Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. 

Disclaimer:
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.