VP of Operations - WHC Worldwide, LLC
Denver, CO
About the Job
WHC Worldwide dba zTrip is the largest taxi operation in the United States operating in 25+ markets. zTrip is the next-level experience in transportation - operating throughout North America with a tradition of utilizing the highest quality of vehicles and carrying out operations with the newest transportation technologies. Our mission is to use mobility to enhance the lives of our customers, driver-partners, and employees.
zTrip is seeking an VP of Operations who will provide support, leadership, and direction to our Denver, CO location to ensure the growth of our taxi business.
What we can do for you as a VP of Operations:
- Paid time off
- Holiday pay
- Dental, Vision, Health & Life Insurance
- 401k
Job Responsibilities of a VP of Operations:
- Effectively manage customer relations through both direct contact and outreach programs.
- Identify, select, train and mentor location staff and independent contractor drivers with a robust recruiting and retention program.
- Effectively and frequently communicate with location staff and support team members.
- Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
- Oversee safety and training programs, plans and processes to ensure compliance with a company, contract and regulatory requirements.
- Maintain client contact routinely to meet or exceed expectations.
- Conduct periodic departmental audits.
- Daily, weekly and monthly review of key operational metrics.
- Ensure that all location metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets it financial, safety and operational expectations.
- Implement, promote and adhere to company policies and procedures.
- Participate in location(s) labor and employee relations activities.
- Provide insight and information to support location(s) contract renewals.
- Create and present location(s) annual budget.
Talent Requirements of a VP of Operations:
- Must have a minimum five (5) to 10 years of Operations Management and leadership experience including P&L responsibility.
Other Key Qualifications for a VP of Operations:
- Excellent interpersonal skills.
- Commitment to developing team members.
- Embrace a collaborative leadership style.
- Demonstrated drive for results.