Valet - Full Time - Saint Kate The Arts Hotel

Description

Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new experiences, we have an opening for a Valet who will be responsible for welcoming guests and parking and retrieving vehicles in a prompt, yet safe manner, setting the tone for their stay. 

Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate – The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers. 

What you will be doing:

• Greet and welcome all guests, check-ins/outs, effectively resolve challenging guest requests and complaints. 
• Lift, carry, load luggage onto bell cart, read and match luggage tags, write claim tickets, and escort guests to their rooms with their items. 
• Park cars and ensure the front drive of hotel is guest ready at all times. 
• Represent the hotel with professionalism and decorum – including remaining calm and alert, especially during emergency and/or heavy hotel activity.
• Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
• Perform all other related duties and special projects as requested and/or assigned. 

What we are looking for: 

• Must possess a valid driver’s license, two years of driving experience and a clean driving record.
• High school diploma or equivalent required. 
• Prior hospitality or valet experience preferred. 
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language sufficiently to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to lift, push, pull and/ or carry or otherwise move packages and boxes and luggage up to 100 lbs. continuously throughout shift.
• Must be able to represent the company in a professional, well-groomed and courteous manner at all times.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking and bus pass program 
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
• And more!

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Saint Kate is an equal opportunity employer.