Veterinary Client Service Representative, Capital District - Ethos Veterinary Health

Are you a highly motivated individual with a passion for delivering exemplary client service Capital District Veterinary Referral Hospital in Latham, NY, is currently seeking a full-time Client Care Specialist to join our dedicated team.

About the Role:
As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Compensation:

• Starting $22. Can increase up to $28 with advanced knowledge & experience
• 15% Shift differential between 12a - 7a

Schedule Options:

1. Sunday 2p – 12a, Wednesday 11a – 9p, Thursday/Friday 4p – 2a
2. Sunday 10a - 7p, Wednesday 7a - 5p, Thursday/Friday 8a - 6p

What We're Looking For:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

About Us:
At Capital District Veterinary Referral Hospital, we're on a mission to advance the veterinary profession while nurturing the human-animal bond. We empower our technicians to lead, innovate, and pursue their passions within a supportive and stimulating work environment. Join us and discover unparalleled opportunities for growth and learning!

• GROWTH & LEARNING OPPORTUNITIES: https://youtu.be/2FN3jXFm1J8
• TAKE A HIKE WITH US & MEET THE TEAM: https://youtu.be/RWwdHed01DI

Benefits of Joining Our Team:

• CE Allowance
• Uniform Allowance
• Paid Time Off
• RECOVER Training
• Holidays = DOUBLE pay!
• Medical/Dental/Vision
• Short & Long-Term Disability
• Life Insurance
• 401k with employer match
• Employee Pet Discount
• Access to VetBloom for RACE-approved continuing education and training
• Access to VetGirl Subscription
• Partnership with Penn Foster Veterinary Technology program, including scholarships
• License application and renewal reimbursement for LVTs.
• Financial support and onsite mentorship for those pursuing VTS certification

Ready to embark on a fulfilling career journey with Capital District Veterinary Referral Hospital? Apply today and be part of a team that's shaping the future of veterinary care!

For more information on our hospital, please visit https://www.capitaldistrictvet.com.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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