Veterinary Phone Operator - Veritas Veterinary Partners

Garden State Veterinary Specialists in Eatontown is excited to announce we are hiring a Phone Operator for our busy hospital in Eatontown, NJ.
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The Phone Operator is an integral part of the Client Services Team, responsible for providing the highest level of quality service to our clients, referring veterinarians, and members of the GSVS team. 

About GSVS: We are a multispecialty practice with boarded veterinary specialists in Emergency and Critical Care, Surgery, Internal Medicine, Neurology, Oncology, Dermatology, Cardiology, Rehabilitation, and Ophthalmology. We have also been treating felines with hyperthyroid disease with radioactive iodine since 2001!

Why GSVS: We are not your typical veterinary hospital! We know the winning recipe to maintain the care and compassion that our patients depend upon us for to create a safe and supportive space for you to put your skills to use, develop new skills, and be a part of our highly collaborative, fun, and friendly team! We are proud of our company culture and positive staff engagement within a fast paced, learning environment; and our associate employment longevity is proof of our commitment to take care of one another, and provide the highest standard of care to the patients we serve.

The Phone Operator will be responsible for the following:

• Answering incoming calls in a timely and friendly manner
• Providing information and support to clients
• Taking detailed information from callers, and relaying messages to appropriate staff member
• Transferring calls to appropriate staff member/department
• Scheduling appointments for all clients, ensuring correct information is obtained
• Establishing and promoting A relationships with clients and referring veterinarians

About you:

• 1-year preferred experience in a client service role
• Excellent communication skills are expected as you will act as a liaison between the clients and the clinical staff
• Organized
• Multi-tasker
• Active listener
• Proactive and attention to detail
• Excellent communication skills
• Empathy and compassion for our clients
• Ability to be discreet and professional when appropriate
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community

Schedule Openings:

• Wednesday – Saturday, 10AM – 8:30PM

Salary: $21/hr

Benefits:

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, some plans paid 100%
• Parental leave
• Retirement Plan – 401K with employer match
• Licensing fees paid for credentialed technicians
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Pet discounts for medical care

Garden State Veterinary Specialists is located at Industrial Way, Eatontown, NJ 07724

#SUPPORT

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Applicants must be authorized to work in the U.S. Veritas does not currently sponsor applicants for work Visas, except for TN or E-3 Visa.

All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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