Vice President, Partner and Customer Account Management - Huntress

Reports to: Chief Revenue Officer

Location: Remote US

Compensation Range: $300,000 - $325,000 OTE plus equity 

What We Do: 

Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. 

Today's cyber-attacks aren't limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, Managed Security Awareness Training, and Managed SIEM.

Join the hunt and help us stop hackers in their tracks!

What You'll Do: 

Huntress is looking for a Vice President of Partner and Customer Account Management to lead a team focused on driving Annual Recurring Revenue growth through cross-selling of additional products and the expansion and retention of the installed products across our customer and partner base. This role is responsible for managing and supporting an established team of leaders and individual contributors with a hands-on focus on net dollar retention through cross-selling and expansion of product usage, gross dollar retention, partner loyalty, and customer satisfaction.

The Account Management team is critical in expanding our relationships with customers and partners while helping them deliver industry-leading cybersecurity to their customers through the Huntress platform. This role will work closely with revenue leadership and our marketing organization to ensure great communication and engagement with our installed base and to help our customers and partners meet their business objectives through expanded offerings, training, education, and empowerment. 

This is a high-impact, high-visibility role. Success in this velocity motion will be measured by expansion and retention metrics, as well as the ability to drive activity and outcomes across a team of individual contributors.

Responsibilities: 

• Effectively manage and uplevel a team of leaders and quota-carrying individual contributors while fostering a collaborative and results-oriented environment
• Accurately forecast and track leading indicators to ensure consistent and predictable results that align with Huntress's objectives and revenue goals
• Work with partners to be a trusted advisor, delivering solutions that increase customer satisfaction and grow partner adoption while delivering exceptional customer service
• Build, strengthen, and maintain strong relationships at multiple levels across all Huntress partners to drive increased visibility and grow partnerships
• Execute a customer and partner engagement process to ensure great communication with our existing customers and partners

What You Bring To The Team:  

• 7+ years of experience leading account management teams, sales teams, or related fields, ideally focused on mid-market and below
• Strong knowledge of the cybersecurity industry is a plus
• Strong knowledge of the MSP space is a plus 
• Experience with Salesforce or other similar CRM platforms
• Demonstrated ability to develop and execute effective and efficient partner growth strategies

What We Offer: 

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans 
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees 
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance 
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.  

We do discriminate against hackers who try to exploit small businesses. 

Accommodations: 

If you require reasonable accommodation to complete this application, interview, or any pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. 

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

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