Video Telecommunications Specialist II - ActioNet, Inc

ActioNet has an immediate opportunity for a Video Telecommunications Specialist-Level II in San Antonio, TX. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.

Join our dynamic team, where you will play a crucial role in Video Teleconferencing (VTC) support and Secure Video Teleconferencing Support (SVTC), this includes hardware and software installation and maintenance under the guidance and directions of the Video Conferencing Managers

Responsibilities:

• Room Facilitators and IT Support for VTC/SVTC Scheduling
• VTC/SVTC Call Setup/Connection
• VTC/SVTC troubleshooting
• Continuous attendance support at a VTC/SVTC (by request only)
• VTC/SVTC support for All Hands, Town Halls, and other special functions or meetings.
• Customer support and troubleshooting of Video and audio-conferencing equipment
• Pre-Video conference preparations and testing as needed
• Audio and Video call setup procedures with the VNC Bridge
• Maintain and support the VNC Bridge
• Assist with end user training on conference room VTC/SVTC equipment
• Asset Management
• Assist with Incident Management, Problem Management, CM and ITSM related tasks as required using ServiceNow ITSM suite of tools
• Assist with or perform VTC End point upgrades (HW/SW) as required with GFE
• Coordinate with and provide Video conference support for VTCs in the Pavilion
• Install, configure, and implement applicable IA security policies, guidelines, and requirements such as, but not limited to the Defense Information Services Agency (DISA) Security Technical Implementation Guides (STIGs) and IA Vulnerability Alert (IAVA) patches
• Load and configure VNC approved IPV conferencing software applications onto IPV network appliances or customer End User Devices (EUDs)
• Assist the VNC in supporting and maintaining Enterprise VTC/SVTC Infrastructure located at various locations; this includes but is not limited to Bridges, IP and ISDN Gateways, Gatekeepers, and other hardware appliances and applications supporting Audio and Video conferencing services

Requirements:

• Secret Clearance

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
• We are committed to our customers by driving and sustaining Service Delivery Excellence
• We are committed to give back to our Community, help others and make the world a better place for our next generation

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022).   We have 98% of Customer retention rate.  We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.  Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only.  No Agencies, No third-party recruiters, please********