Virtual Call Center Agent - MidWaretech

About Company (Work from home Position)

Empowering Digital Transformation through Social Media & IT Services

With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.

Virtual Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the companys positive reputation. They often have the following responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the companys new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the companys customer management policies

Only Candidate from US will be shortlisted