Voice Engineer - Associate - BAMM
New York, NY 10172
About the Job
Hybrid: 2-3 days onsite
Role Description:
Responsibilities include network infrastructure and telecom, delivering uninterrupted business operation, performing scheduled maintenance, and ownership of projects and implementations. Main areas of expertise include: voice, video, automation, API call scripting, collaboration tools, network infrastructure and logistics.
Role Objectives:
- Provide 2nd level support on daily voice, video, collaboration tools and network infrastructure tasks and issues reported by user support desk.
- Work on assigned voice/video and network infrastructure projects.
- Develop automation scripts within Unified Communication system.
- Work on assigned voice/video and network infrastructure projects
- Provide support during system installations across all sites.
- Provide support to other Systems Infrastructure teams during project implementation.
- Maintain inventory of network and telecom devices and services.
Qualifications and Skills:
- 3+ years of professional experience.
- Intermediate technical and hands-on knowledge on Cisco Unified voice communication infrastructure and skills to support, troubleshoot, configure, and install voice, video endpoints and collaboration tools.
- Technical scripting skills to write automation against Cisco Unified communication components.
- Previous experience working in network infrastructure areas preferably in a financial institution.
- Experience with trading floor voice and recording systems.
- Knowledge of configuration and troubleshooting of Cisco Call manager voice and video endpoints, voice gateway routers, PSTN access.
- Prior experience with configuration of Cisco switches, routers and firewalls.
- Knowledge of routing protocols EIGRP, BGP, NAT, LACP, CDP, UDLD, VPC, DNS, DHCP.
- Knowledge on troubleshooting networking issues OSI layers 1-7 across voice, video networks.
Source : BAMM