Voyage Sales Supervisor - Azamara
Miami, FL 33133
About the Job
ABOUT AZAMARA:
Azamara is a global premium cruise line that inspires curious and passionate travelers to spend more time exploring the world with us on our immersive cruises. We offer our guests a world class experience onboard and while visiting destinations around the world. Our employees enjoy an environment that offers a hybrid schedule (1-2 days in the office) and collaborating in a beautiful office space located in the center of Coconut Grove.
WHY YOU SHOULD WORK FOR AZAMARA:
We are seeking a dynamic and results-oriented Sales Supervisor to lead and inspire a team of remote contact center agents focused on delivering exceptional sales results for our cruise line brand. This senior role is crucial to achieving our ambitious sales transformation goals, with a primary focus on increasing conversion rates, boosting the average revenue per booking, and enhancing overall customer satisfaction. The ideal candidate is a strategic thinker with experience in managing high-performing teams and driving impactful changes in a fast-paced, competitive environment.
ESSENTIAL DUTIES AND RESPONSIBILTIES:
None
QUALIFICATIONS:
The employee is regularly required to sit, talk, and listen. The employee can also be required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This is a full-time, exempt position and may exceed 40 hours per week. Scheduled days and hours of work are determined by the need for coverage of the employees with the need to flexibly cover all operational hours up to and including closing hours and weekends/holidays as needed.
WORK ENVIRONMENT:
To thrive in a remote work environment, individuals must master the art of self-discipline and time management, ensuring tasks are completed efficiently and deadlines are met. Proficiency in utilizing communication and collaboration tools is essential for seamless interaction with colleagues and team members. Maintaining a healthy work-life balance by setting boundaries and prioritizing personal well-being is crucial. Success also hinges on having a dedicated home office setup conducive to productivity. Effective collaboration and fostering a supportive team culture contribute to a sense of belonging and synergy among remote workers. Finally, a commitment to continuous learning and adaptability to the evolving dynamics of remote work are key factors in achieving sustained success.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment based on race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Azamara and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Azamara is a global premium cruise line that inspires curious and passionate travelers to spend more time exploring the world with us on our immersive cruises. We offer our guests a world class experience onboard and while visiting destinations around the world. Our employees enjoy an environment that offers a hybrid schedule (1-2 days in the office) and collaborating in a beautiful office space located in the center of Coconut Grove.
WHY YOU SHOULD WORK FOR AZAMARA:
- Be part of a growing and transformative company
- Work with a multicultural, global team of inspired professionals who believe in:
- CURIOSITY that makes us more open minded, empathetic, better problem solvers, and more self-aware.
- SUSTAINABILITY that supports a world where blue meets green.
- INTEGRITY that drives us to do the right thing even when no one is watching.
- ACCOUNTABILITY that supports empowerment and ownership for results.
- PASSION – it’s part of our DNA!
- Engaging, and friendly; a natural relationship builder and organizer.
- You have a good grasp of time management.
- You love what Azamara is about and feel energized talking about our organization and what it has to offer.
- You’re the one knocking on your supervisor’s (virtual) door rather than waiting for help.
- You are a good communicator and a great listener.
- You have a knack for coming up with creative solutions to challenging problems.
- You thrive in a flexible work environment and value the support and companionship that comes from being part of a high-performing team.
We are seeking a dynamic and results-oriented Sales Supervisor to lead and inspire a team of remote contact center agents focused on delivering exceptional sales results for our cruise line brand. This senior role is crucial to achieving our ambitious sales transformation goals, with a primary focus on increasing conversion rates, boosting the average revenue per booking, and enhancing overall customer satisfaction. The ideal candidate is a strategic thinker with experience in managing high-performing teams and driving impactful changes in a fast-paced, competitive environment.
ESSENTIAL DUTIES AND RESPONSIBILTIES:
- Sales Performance & Revenue Optimization
- Lead a remote sales team to exceed monthly and quarterly targets, with a special emphasis on conversion rates and average revenue per booking.
- Monitor and analyze KPIs to identify trends, gaps, and opportunities for improvement, implementing data-driven strategies to enhance performance.
- Ensure that all sales agents are equipped with effective sales techniques and are consistently meeting quality and compliance standards.
- Team Leadership & Development
- Provide direct coaching, mentoring, and performance feedback to a team of remote agents, cultivating a high-performance culture aligned with company values and goals.
- Identify training needs and collaborate with Learning & Development to deliver targeted training programs that strengthen sales skills and product knowledge.
- Foster a team environment that prioritizes customer satisfaction, with a focus on delivering personalized, seamless experiences that build brand loyalty.
- Conduct regular team meetings to discuss sales goals, updates, and strategies.
- Sales Transformation Project Participation
- Actively contribute to the ongoing sales transformation project, offering insights and recommendations for process improvements, technology enhancements, and best practices.
- Collaborate cross-functionally with departments such as Marketing, Product, and IT to ensure alignment and support for sales initiatives.
- Work closely with project stakeholders to ensure all transformation milestones are
- Develop and implement sales strategies to maximize revenue and market share.
- Reporting & Analytics
- Regularly review and report on team performance metrics, conversion rates, revenue per booking, and customer satisfaction scores.
- Develop action plans based on insights from analytics, ensuring continuous improvement toward meeting and exceeding KPIs.
- Analyze sales data to identify trends and areas for improvement.
- Process Improvement & Strategic Input
- Identify and address process inefficiencies and obstacles impacting sales performance and customer experience.
- Provide strategic recommendations to senior leadership to refine sales processes, product offerings, and marketing strategies.
- Monitor team performance through sales metrics and provide regular feedback.
- Collaborate with the marketing team to align promotions and campaigns with sales goals.
- Experience: Minimum 5 years of experience in a contact center sales supervisory or management role, ideally within the travel, hospitality, or cruise industry.
- Leadership Skills: Proven ability to lead, coach, and motivate remote teams in a sales-focused environment.
- Sales Acumen: Strong knowledge of sales principles, metrics, and techniques, with a proven track record of driving revenue growth and improving conversion rates.
- Analytical Skills: Proficiency in sales performance analysis and reporting tools. Ability to interpret data to make informed, strategic decisions.
- Project Management: Experience with change management, particularly in sales transformation or other large-scale initiatives, is highly desirable.
- Communication Skills: Exceptional communication and interpersonal skills, with the ability to influence and build relationships across all levels of the organization.
- Tech-Savvy: Proficient in using CRM tools (e.g., HubSpot) and contact center software to monitor performance and enhance team productivity.
None
QUALIFICATIONS:
- Bachelor’s degree in business, Communications, Marketing, or related field. Master’s degree is a plus.
- 5+ years of experience in customer service, crisis management, or social media management, with at least 2 years in a leadership role.
- Proven experience in handling escalations at an executive level.
- Strong understanding of social media platforms and their use for customer engagement and issue resolution.
- Experience working in the travel, hospitality, or cruise industry is a plus.
- Excellent written and verbal communication skills, and presentation skills, including the ability to communicate effectively with executives and external stakeholders.
- Strong leadership, decision-making, and problem-solving abilities.
- Ability to manage multiple high-priority tasks under pressure.
- Familiarity with customer service and social media monitoring tools (e.g., HubSpot).
- Proven experience in sales, and successful increase in conversion rates.
- Strong understanding of sales principles and customer service practices.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team.
- Proficient in using CRM software and MS Office Suite.
- Strong analytical skills and attention to detail.
The employee is regularly required to sit, talk, and listen. The employee can also be required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This is a full-time, exempt position and may exceed 40 hours per week. Scheduled days and hours of work are determined by the need for coverage of the employees with the need to flexibly cover all operational hours up to and including closing hours and weekends/holidays as needed.
WORK ENVIRONMENT:
To thrive in a remote work environment, individuals must master the art of self-discipline and time management, ensuring tasks are completed efficiently and deadlines are met. Proficiency in utilizing communication and collaboration tools is essential for seamless interaction with colleagues and team members. Maintaining a healthy work-life balance by setting boundaries and prioritizing personal well-being is crucial. Success also hinges on having a dedicated home office setup conducive to productivity. Effective collaboration and fostering a supportive team culture contribute to a sense of belonging and synergy among remote workers. Finally, a commitment to continuous learning and adaptability to the evolving dynamics of remote work are key factors in achieving sustained success.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment based on race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Azamara and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Source : Azamara
