WIC Clerk - Kitsap Community Resources

WIC Clerk
Reports to: WIC Manager
Job Type: Full Time, Non-Exempt
Salary: $17.50/ hr 
Shift: Monday- Friday 8am- 4:30pm

Here is a great opportunity to be the face of the Kitsap Community Resources Women, Infants, Children (WIC) Department and work directly with Kitsap County residents in need of assistance. WIC is available to pregnant women, new and breastfeeding moms, infants, and children to their 5th birthday. You can go home knowing you helped members of the Kitsap County community! KCR offers a great work-life balance with a Monday through Friday schedule and employer-paid benefits.

POSITION SUMMARY:
This position provides clerical and reception support to a KCR WIC site.  Answering phones, scheduling appointments, greeting clients, counseling and providing nutritional education for clients under the direction of the WIC Manager or Site Supervisor. Documenting nutrition services, goals and literature provided in client's file.

WHY KITSAP COMMUNITY RESOURCES?
Kitsap Community Resources (KCR) is a great place for individuals with initiative and leadership goals. KCR is a dynamic organization with rapidly evolving programs working to solve big challenges: All while working within the frame of grants and available funding. KCR is seeking individuals who thrive in change and see the opportunity to develop new systems, new partnerships, and grow their own role while growing the organization and community. Considerations for alternative job designs are encouraged, and individuals with other skills beyond this posted role are encouraged to apply. This includes grant writing, organizational leadership, transitional operations, trauma-informed care, local insights, lived experiences, and other skills pertaining to the management and stewardship of community resources.

REQUIRED EDUCATION/EXPERIENCE

1. High School Diploma or GED and 2.5 years' experience in clerical field OR
2. Associates Degree plus 1 year experience.

KNOWLEDGE, SKILLS & ABILITIES

1. Speaking languages in addition to English is a plus, Spanish preferred
2. Good public relations, communication, and educational skills needed.
3. Must have concern for and understanding of low-income people and knowledge of local resources, which benefit the economically disadvantaged.
4. Ability to work under pressure and time constraints.
5. Ability to pass Washington State Criminal Background Check.
6. Valid Washington State Driver's License.
7. Current auto liability insurance 

DUTIES & RESPONSBILITIES

1. Report to and accept assignments from the WIC Manager and/or WIC Site Supervisor.
2. Learn and apply Washington State WIC regulations pertaining to WIC program procedures, policies, and practices, noting revisions during the program year.
3. Conduct preliminary client interviews for intake services and appointment scheduling.
4. Make appropriate referrals to other community agencies when necessary.
5. Provide front desk reception duties to welcome/serve walk-ins
6. Answer phone calls, communicate effectively and record messages as needed.
7. Perform clerical duties to include typing, filing, telephone services, appointment scheduling, ordering and WIC benefit issuance.
8. Ensure accuracy and timely completion and submittal of WIC eligibility determination.
9. Update community resource list as applicable to WIC families.
10. Provide Nutrition Education.
11. Help manage clinic flow with separation of duties and keep on track with appointment schedule.
12. Maintain WIC lobby to ensure a welcoming, safe, and sanitary environment.
13. Timely completion and implementation of all Clerk trainings, prior to starting Certifier Training.
14. Participate in in-services, health fairs, community meetings, and job-related education programs, including a four-day WIC training session in Olympia, WA.
15. Assist in the development and office organization of nutrition education displays, posters, literature, and other creative projects.
16. Attend and participate in unit, division, and agency staff meetings.
17. Other job-related duties as the situation calls for and/or as directed by supervision/management to maintain clinic flow and serve all clients.

ESSENTIAL PHYSICAL/MENTAL FUNCTIONS

1. Requires walking, reaching/stretching, intermittent sitting, twisting and bending.
2. Ability to lift and carry up to 50 pounds. 
3. Requires accuracy, good communication, judgment, and the ability to remain calm and provide appropriate advice and information. 
4. Must be able to maintain regular attendance to meet client need.
5. Cognitive ability process verbal communications and record accurate notes.

BENEFITS:

• Medical, Dental, Vision (KCR pays 100% of employee-only coverage)
• Life Insurance/AD&D 
• Short and Long-Term Disability
• 401K (after first year, KCR contributes 6.5%, no match required)
• Vacation and sick time accruals
• Paid holidays

CORE VALUES
Kitsap Community Resources core values are a vital part of each position and employees are expected to uphold them to the fullest.

• Integrity – taking care to honor our commitments in an ethical manner
• Compassion – genuinely empathizing with those we serve
• Excellence – demonstrating a high level of performance in all we do
• Diversity – showing honor and respect to all individuals we serve
• Collaboration – so we seek out partnership opportunities
• Teamwork – supporting our employees and partners as we fulfill our mission

KITSAP COMMUNITY RESOURCES IS AN EQUAL OPPORTUNITY EMPLOYER
KCR recognizes that ideas come from a diverse mix of minds, backgrounds and experiences. KCR is committed to attracting and retaining a diverse staff, by honoring experiences, perspectives and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state, and local law.

All duties and requirements listed in this job description are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position; employees will be requested to follow any other job-related instructions and perform any other job-related duties requested by their supervisor.

Kitsap Community Resources is an “at-will” employer.