Warehouse Associate at Western States

 The Warehouse Associate is responsible for maintaining the parts warehouse by receiving, storing parts, and for filling customer orders under the supervision of a Journeyman or Master level Warehouse Associate. Other responsibilities include general condition of the warehouse, by keeping it clean, orderly, and occasionally delivering and picking up parts from customers and vendors.  Developing skillset includes shipping and receiving, contamination control, hose assembly, Forklift, customer service and ERP.

SUCCESS AT WESTERN STATES:  Western State’s culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a “play to win” organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.

Safety

• Actively cares, promotes, manages, and advocates safety at Western States.  As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures, and standards.
• Ability to complete Job Hazard Analysis (JHA’s) prior to any job-related tasks according to WSECO’s policy and standards.
• Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.

ESSENTIAL FUNCTIONS: 

Shipping and Receiving

• Performs daily bin and physical inventory counts.
• Pulls and packages parts to fill customer orders in a timely fashion.
• Delivers and provides pickup of parts, cylinders and components for service repairs when needed.
• Picks up parts from outside vendors and delivers parts to customers as required.

Contamination Control

• Repackages Parts that have damaged packaging, identifies filter types and proper storage, and sorts, consolidates and cleans out Will Call Area.
• Repackages and stores O-rings to C.C. specifications, cap / seals new fluid carrying hoses and properly cover oil pails and drums.
• Identifies General Housekeeping best practices and scheduled cleaning, disposes of cardboard (uses cardboard bailer if applicable), and disposes of garbage and excess pallets.
• Delivers parts to shop bins within required time, logs in and uses scan guns as per managers/store and registers a packing slip to a will-call location.
• Manually prints pick tags, processes a picking journal, and sorts a stock order (separate by store if applicable)
• Sorts backorders while sorting stock order, puts away stock manually and puts away stock with scan guns.

Hose Assembly

• Identifies reusable hose, builds reusable hose, and salvages reusable fitting.
• Builds a hose with an angle / multi angles (clocking) and creates hose tag.
• Searches for a buildable hose in HIS and demonstrates proper contamination control with capping the ends of the hose.
• Identifies an O-ring face coupling -10 to-10 hose that is 4000 PSI using (PSK) Hose book.

Forklift, Customer Service and ERP

• Obtains Powered Industrial Lift Truck (Forklift) Certification, Order Picker Certification and Reach Truck Certification - If applicable to your branch.
• Gains access to and navigates Parts Viz and demonstrates proper lifting techniques 30, 60, 30.
• Follows procedures to perform a Lock out Tag out and locates store numbers and dealer codes.
• Properly greet clients (phone and walk-in), gain access and learns AX function for job role and transfers phone calls.
• Adheres to good housekeeping and Contamination Control Standards.
• Follows assigned work schedule with consistent attendance/punctuality.
• Adheres to all customer care standards.
• Actively care and advocate safety at Western States.  Adhere to all applicable safety policies, procedures, and standards.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Works within and promotes corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Continued Development

• Participates in continued education and training initiatives as outlined in the Western States Equipment Parts Career Development Plan. (PCDP)
• Develops skill sets to address all inquiries in a prompt and friendly manner in an effort to meet or exceed internal/external client expectations.
• Performs other duties as assigned while developing a mindset for Warehouse Associate productivity.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to develop and maintain effective working relationships with others.
• Ability to obtain forklift operators certification.
• Ability to learn and use computer systems for time entry, personnel data, e-mail, and basic dealer systems operational functions.
• Ability to work overtime and on call.
• Consistent attendance and punctuality.

EDUCATION AND EXPERIENCE: 

• Proof of high school diploma or General Education Degree (GED).
• 6 months of customer service experience preferred.
• Proof of driver’s license and acceptable driving record.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS: 

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to generate 97 ft./lbs. of force, by pushing and pulling.
• Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
• Ability to carry up to 20 lbs. while repeatedly ascend/descend a minimum of ten, 8” stair steps.
• Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
• Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
• Exposure to extreme temperatures and environment.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.