Warranty Administrator - Interstate Companies Inc

Interstate Companies Inc is looking for an experienced Warranty Administrator for our new Corporate Headquarters in Eagan Minnesota. We are offering highly competitive wages!

Warranty Administrators fulfill a critical role in our operations. Together with the team, a Warranty Administrator obtains claims from our 31 repair facilities then works to address and resolve those issues. We’re looking for a strong person to support our customers by providing exceptional warranty claim understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you.

Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,500 employees in its corporate office and five operating units – Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment.

At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day!

Warranty Administrator Responsibilities:

• Review and seek corrections of warranty paperwork from multiple repair facilities.
• Ensure that all aspects of warranty claims adhere to manufacturers audit requirements.
• Follow policy and procedure guidelines set forth by vendors and Interstate.
• Create and monitor warranty claims on multiple vendor sights.
• Balance out weekly credit memos.
• Create and monitor warranty parts returns.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Warranty Administrator Requirements:

• Basic computer skills
• Possess strong attention to detail
• High school diploma or equivalent
• Excellent communication and time management skills
• Strong problem solver with the ability to think outside of the box.
• 3 Years of Truck or Automotive Service Writing or Warranty claim Experience Required

Warranty Administrator Qualities:

• Positive attitude, be self directed but also be able to operate in a team environment.
• Solid written and verbal communication skills including excellent customer service and phone skills.
• Organized and able to manage time wisely.
• The desire to succeed in a day-to-day challenging position.
• Computer Skills (Excel, Word, Excede OS)

Employee Benefits

• Competitive Wages – Be paid your worth!
• Uniforms - fully supplied by Interstate!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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