Warranty Administrator - Pacific Office Automation

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a detail-oriented and organized Warranty Administrator to join our team at our office in Beaverton, OR. This entry-level position is a great opportunity for someone looking to grow within the company. As a Warranty Administrator, you will be responsible for processing warranty claims, coordinating with technicians and service managers, and following up with manufacturers to ensure timely and accurate completion of warranty-related tasks.

Essential Job Duties

• Accurately input warranty-related data into the system, ensuring all information is up-to-date and properly recorded.
• Receive and process warranty job forms and emails from technicians, ensuring all necessary documentation is completed.
• Submit warranty claims to manufacturers and follow up as needed to ensure prompt resolution.
• Work closely with service managers and technicians to verify details and ensure claims are processed correctly.
• Track the progress of warranty claims and update internal stakeholders on their status.
• Maintain organized records of warranty claims, documentation, and manufacturer communications.
• Assist with any additional administrative tasks related to warranties as needed.

Qualifications

• Strong attention to detail and excellent data entry skills.
• Effective communication skills, both written and verbal.
• Ability to work in a team environment, coordinating with service managers, technicians, and manufacturers.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar software.
• Previous experience in a similar role is a plus but not required. This is a great entry-level opportunity.

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs
• $17-18/hr DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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