Watch Officer Team Lead (JDOC) at General Dynamics Information Technology

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Interim Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Suitability:

Public Trust/Other Required:

Job Family:

Systems Administration

Job Qualifications:

Skills:

Enterprise Operations, Network Operations Center (NOC), Problem Resolution, Technical Support

Certifications:

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

Watch Officer (JDOC)

Job Description Summary:

Work Location: Onsite - Doral, FL (No telecommuting option)

Clearance: Top Secret (SCI eligible)

Shift: Shift work. (Schedule varies)

GDIT provides enterprise-wide IT services in support of US Southern Command’s (SOUTHCOM) mission critical operations throughout their Area of Responsibility (AOR), which consists of Central America, South America, and select countries in the Caribbean. SOUTHCOM is headquartered in Doral, FL.

GDIT SOUTHCOM Cyber Information Technology Enterprise Services (SCITES) is working to deliver and operationalize information technology (IT) services for all US SOUTHCOM combatant command constructed networks. These constructed networks span the US SOUTHCOM Area of Responsibility (AOR). Work performed under this Task Order directly provides US SOUTHCOM a defensible, secure, modern, and efficient IT infrastructure across all combatant command constructed networks.

We have an opportunity for a Watch Officer Team Lead (JDOC) to work in support of SOUTHCOM Cyber Information Technology Enterprise Services (SCITES).

This position supports SOUTHCOM's transformative move to a Zero Trust Architecture in alignment with the DoD Zero Trust Strategy and Executive Order (EO) 14028.

Responsibilities and Tasks:

• Monitor enterprise networks, systems, and services and report abnormal behavior potentially associated with outages, degradations, or hazardous conditions.

• Coordinate and direct appropriate teams utilizing call rosters, org charts, plans and procedures in response to any operational events.

• Ensure all information inclusive of operational risk is fully articulated to the JDOC Battle Captain to facilitate the decision-making process.

• Process and report Authorized Service Interruption (ASI) for all local and DISA published ASIs.

• Maintain full situational awareness throughout the execution of ASIs that impact, or have the potential, to adversely impact IT enterprise operations.

• Track enterprise operations activities to facilitate the dissemination of information and to inform decision making processes.

• Maintain 24/7/365 situational awareness and publish Communications Status (COMSTAT) documentation and reports as required.

• Provide technical, information collection, and dissemination support for the daily JDOC standup briefings.

• Serve as an afterhours and weekend liaison for service desk incidents and requests.

• Initiate break-fix actions as prioritized by the JDOC Battle Captain.

• Document all non-priority requests/incidents for delivery to service desk management staff during regular working hours.

• Work closely with the Problem Manager to facilitate the collection of information required to effectively execute root-cause analysis and development of improvement recommendations following a Major Incident or Problem.

• Work closely with the Change Manager to conduct risk assessments and coordinate the execution of Change Requests and ASI Requests.

• Assist in the creation and/or improvement of documented processes associated with execution of Coordinating Activity duties and responsibilities. Ensure strict adherence to process execution in accordance with the latest approved Standard Operating Procedures (SOPs) and work instructions.

• Ensure all circuits that provide primary, secondary and/or tertiary links are well documented and accessible within the JDOC.

• Maintain an understanding of the mission impact and operational significance of enterprise networks, systems, and services to inform decisions and incident responses.

• Provide activity reports and inputs to the Watch Officer Lead for all Watch Officer tasks accomplished, future planned activities, and concerns/risks.

• Performs complex administrative and analytical tasks in support of an enterprise operations environment.

• Interacts regularly with customers to convey information and ensure conformance to customer requirements.

• Coordinate resolution of operations related issues.

• Provide management, coaching, experience, and oversight to Watch Officer team members while also maintaining sufficiently trained staff to support customer requirements.

  • Ensure accurate timekeeping records for team.

  • Create, maintain, and ensure accuracy of team schedules.

  • Set goals and evaluate team members to ensure individual performance is aligned with business objectives.

  • Assist career progression for team members by providing education, training, and mentorship.

  • Identify individual areas for improvement or performance issues and give corrective actions as required.

  • Coordinate with teammates and customers across the work centers.

  • Work with internal and external partners to interview, hire and onboard personnel to meet customer requirements.

  • Ensure task assignment, prioritization, completion and reporting for the Systems Administration team.

• Lead the Watch Officer team to provide the optimum level of services to the customer.

  • Ensure the Watch Officer team provides continuous 24/7/365 support to the Joint DoDIN Operations Center (JDOC).

  • Ensure the team follow the established change management processes.

  • Develops training materials for the team (TTPs, SOPs, KAs, etc).

• Additional duties as required.

Experience/Training Desired:

• 8+ years of experience performing duties as operations, systems. or technical control watch officer, 8+ years of experience utilizing a variety of network monitoring tools.

• Experience working in the DoD or Federal landscape.

• Technically inclined, able to gain proficiency with disparate business applications quickly (Microsoft Project/Visio, ServiceNow, etc.).

• Able to maintain clear communication with a diverse team of individuals and eloquently communicate complex topics to non-technical individuals.

• Highly organized and able to maintain structure and efficiency even in chaotic environments.

• A problem-solver and able to resolve issues without granular direction.

• Flexible and able to multi-task effectively to meet delivery requirements on time in an often-shifting landscape.

• Experience with direct customer support for both internal and external customers.

• Experience coordinating support for enterprise information technology infrastructure including but not limited to data center operations, server hardware, operating systems, virtualization, networking, storage, monitoring, automation, etc.

Education Required:

• BA/BS (or equivalent experience) and 8+ years of experience.

Certification(s) Required:

• None.

Certification(s) Desired:

• ITIL v4 Foundation

Clearance Required:

• Must be a U.S. citizen.

• Must be able to obtain a fully adjudicated Top Secret SCI clearance.

• Must have Security interim clearance and required certifications prior to start in role.

Travel Requirements:

• 0%. No travel required.

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA FL Doral

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.