Waterpark Operations/Admin Manager - Okana Resort

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

Overview:

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

 

Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Waterpark Operations/Admin Manager to join our Waterpark team to launch this world-class property.

 

OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.

 

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role

The Waterpark Operations/Admin Manager is a client facing position that, along with the Waterpark General Manger & Assistant General Manager, is responsible for the upkeep and operation of the indoor water park, lagoon, and all other aquatic facilities. This individual will work closely with all the other resort departments as well as 3^rd party vendors to ensure that all equipment is operable, and the park is kept in pristine condition. This position must have the financial acumen to manage budgets, track supply inventories, and control labor costs throughout the waterpark operations. In the absence of the Waterpark General Manager & Assistant General Manager, this individual must be able to manage all Waterpark and Aquatic activities.

 

What you will be doing:

• Daily pre-opening walk-thru of the waterpark to ensure that all equipment is in working condition and the park is clean according to resort standards.
• Maintain documentation of the inspections highlighting potential safety concerns.
• Work closely with Engineering & Housekeeping to stay on top of maintenance and cleaning needs.
• Recruiting, onboarding, training & scheduling of lifeguards and other service personnel to meet the daily demands of guest volume.
• Communicate with Human Resources on staffing needs.
• Leading the team to provide exceptional customer service and a safe environment for the enjoyment of water park guests.
• Participate in developing the SOPs for all aspects of the waterpark operation.
• Conduct inventory and order supplies needed to operate the water park.
• Maintain supply costs within budgeted amounts.
• Interact with the Sales and Front Office teams to understand and prepare for upcoming business demands.
• Participate in Site Inspections and FAM trips to help the Sales team highlight the resort.

What you bring to the role:

• High School Diploma or equivalent
• Lifeguard Instructor or Lifeguard Instructor Trainer Certified
  • Must be obtained within 30 days of hire date
  • 3+ years of lifeguard training experience
• 3+ years in Waterpark Management
  • Scheduling & recruitment experience preferred
• Certified Pool Operator (CPO) license.
  • Must be obtained within 30 days of hire date.
• Ability to lead, mentor, and coach a large group of team members to provide exceptional customer service in a safe atmosphere.
• Customer service skills

 

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation Range:The compensation for this position is $52,000.00/Yr. - $65,000.00/Yr. based on qualifications and experience.