Web Content Manager - Highlight Technologies

Highlight seeks an experienced and creative Web Content Manager to join our team at a major federal public health agency. This person will play an essential role in translating user and business needs into compelling functional designs through human-centered design methods. This individual will work closely with Corporate Communications and Advocacy teams to enhance our digital presence, ensuring our websites are user-friendly, engaging, and accessible. This role is critical in supporting our mission to provide accurate and timely public health information to the public, healthcare professionals, and stakeholders. Join our team and contribute to our mission of promoting public health through effective and reliable digital communication. If you are passionate about web management, UX design, and public health, we encourage you to apply.

This position is supporting a team located in Richmond, VA and may require occasional on-site work. 

• Design and conduct user research, including writing user interview scripts, defining tasks, conducting interviews, and usability sessions.
• Create prototypes for testing, understand user behavior through website metrics, and present findings.
• Design and build wireframes, pattern libraries, and user interfaces.
• Ensure the technical feasibility of UI/UX designs and test designs across devices and browsers.
• Collaborate with Information Technology to ensure technical support for maintaining sites.
• Ensure that all websites comply with brand standards and meet web accessibility (Section 508/WCAG) standards.
• Proactively seek opportunities to improve the design of our websites using human-centered design methods.
• Communicate effectively with external and internal stakeholders, including federal agency officials.
• Participate in design reviews, lead UX workshops, and provide web accessibility testing and remediation as directed.

• Bachelor's degree in IT, UX design, Human-Computer Interaction, or a related field, or equivalent professional work experience.
• Minimum of 5 years of web content management or related professional experience.
• Proficiency in front-end coding with strong skills in HTML and CSS; JavaScript knowledge is a plus.
• Experience with design tools such as Adobe Creative Suite, Sketch, or Figma.
• Subject matter expertise in WCAG 2.0, Section 508, ADA, and other accessibility laws and standards.
• Thorough understanding of web development project lifecycle.
• Excellent written and verbal communication skills for training and development.
• Experience in healthcare technology and cause-related marketing fields is preferred.

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org. 

We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

To receive compensation and benefits information for this role, contact us or email us at Recruiting@HighlightTech.com  Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.

#cwhp