Wellness Guide, Front Desk - The Well Flatiron
New York, NY
About the Job
Our Story
THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best. We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you.
- Maintain the highest standard of guest service by following THE WELL’s protocols and displaying genuine care and attention to detail.
- Conduct club tours for all guests as requested.
- Act as an Ambassador for THE WELL at all times.
- Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
- Report any guest complaints to the Lead on Duty so that they can be handled promptly and effectively.
- Maximize revenue of treatments and programs through effective scheduling, yield management.
- Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Management team.
- Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
- Encourage guests to return by recommending an ongoing treatment program, inviting guests to rebook.
- Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
- Day to day responsibility for equipment, products, cleanliness.
- Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
- Maintain a high standard of appearance and personal hygiene.
- Follow uniform standards at all times.
- Always be punctual and prepared for daily shifts.
- Support all departments including assisting with events, covering hostess stand and spa attendant duties as and when required.
- Must adhere to training as determined by the Assistant General Manager and attend all training courses as deemed necessary.
- WEEKEND AVAILABILITY A MUST, SPECIFICALLY SUNDAYS.
FLEXIBILITY TO WORK:
Opening Shifts:
Monday, Thursday, Friday: 7:00 AM – 3:00 PM
Tuesday, Wednesday: 6:30 AM – 2:00 PM
Saturday, Sunday: 8:00 AM – 3:00 PM
Closing Shifts:
Sunday to Saturday: 1:30 PM – 9:00 PM
Benefits | Perks
- Eligible Full-Time Team Members offered a comprehensive benefits package including Medical, Dental, Vision & Supplemental Voluntary Insurance Plans
- Full Time & Part Time Paid Time Off
- 401K
- Commuter Benefits
- Paid Maternity & Paternity Leave
- Perks, Gym & Multiple Service & Retail Discounts
- Support Circles, Professional Development Workshops, & Employee Assistance Program