Windows 10 Deskside Support at TEKsystems

Description:

Skills Requirements

- Effective interpersonal skills, articulate in order to interface with client staff.

- Able to work in a team and independently, demonstrating problem solving skills.

- Experience imaging and configuring systems PC systems.

- Common Hardware break fix, software installation skills

- Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.

- Basic AD account and group management skills (Create, modify, disable, add, remove. We use Adaxes as the interface to AD)

- Experience with Windows 10 OS support

- Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)

- Experience with end Help Desk ticketing systems.

- Supports mobile devices (Android/IOS)

Skills:

Windows, Office 365, Desktop

Additional Skills & Qualifications:

Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.

Experience Level:

Entry Level

Benefits:

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.