Wire and Reconciliation Specialist - Lake Ridge Bank

Overview

The Wire and Reconciliation Specialist is responsible for supporting, troubleshooting, and helping manage the bank’s retail digital banking and payment systems as part of a team. Additionally, this role handles the efficient processing of incoming and outgoing wire transfers and performs reconciliations across various accounts and ledgers.

Responsibilities

Retail Digital Banking

• Act as a subject matter expert for digital banking services, including online banking and digital payment solutions such as Bill Pay, Zelle, and Instant Payments, including RTP and FedNow.
• Work closely with the bank’s service providers, primarily Fiserv, to resolve issues efficiently and effectively; track and manage open cases to ensure timely resolution.
• Provide support and guidance to internal clients on the usage, features, and benefits of digital banking solutions.
• Assist with projects associated with digital services, including the implementation of new solutions and clean-up efforts to maintain optimal system functionality.
• Troubleshoot and resolve technical issues related to digital banking services, ensuring a high level of client satisfaction.
• Review Fiserv bulletins and stay informed of system updates and changes to ensure compliance and up-to-date service delivery.
• Manage fraud situations, including shutting down services and securing accounts.

Wire Processing

• Process incoming and outgoing wire transfers for clients and bank through Payments Exchange, Fedline, or FIRE, adhering strictly to Wire Transfer Policies and Procedures.
• Monitor messages received from Correspondent Banks throughout the day and perform necessary processing activities.
• Maintain certain correspondent account balances as predetermined.
• Work collaboratively to ensure all entries to correspondent accounts are managed promptly to prevent extended outstanding items.

Reconcilement of Accounts

• Balance Miscellaneous General Ledger Accounts on a daily basis.
• Balance application totals (DDA, SAV, COD) to General Ledger totals for balances and accrued interest to ensure accuracy of all accounts.
• Balance correspondent bank and internal accounts regularly to ensure correct processing and clearing of items. Research any outstanding items.

Quality Client Service

• Foster positive relationships with all stakeholders including clients, prospects, and vendors.
• Address and resolve issues and concerns through research and problem-solving.
• Propose solutions to enhance client service, productivity, and efficiency.
• Stay updated on bank products and services, suggesting relevant ones to clients.
• Direct clients to the right bank personnel as needed and use bank technology for tracking sales and referrals.
• Engage actively in bank-wide promotions and departmental product/service campaigns.
• Ensure accurate and efficient data entry.

Other Responsibilities:

• Update the Viewpoint database regularly to facilitate accurate report generation.
• Safeguard accurate and timely data downloads for Prime and BIM systems.
• Manage Back Counter Check Imaging access as the primary administrator.
• Coordinate with Fiserv Support to troubleshoot and resolve system or program issues.
• Maintain the integrity of document, check imaging, and cold storage systems.
• Update and manage storage and retention protocols.
• Assist in keeping departmental procedure manuals current.
• Collaborate with the team, being flexible to work extended hours or take on extra duties as required.
• Engage in both internal and external training programs.
• Participate in community and bank-related activities.
• Undertake any other relevant duties or assignments as needed.
• Perform other duties as assigned or requested
• Complete all annual bank security and compliance training.
• Adhere to Bank Security guidelines as required for this position.
• Always maintain confidentiality of client information
• Stay current on all compliance regulations.

Qualifications

• Associate's degree in Finance, Accounting, Business, or a related field.
• 3-5 years of experience in operations or a related role, ideally within a financial institution. Familiarity with consumer digital services and wire transfers is preferred.
• Strong problem-solving abilities; exercises independent judgment in decision-making.
• Excellent interpersonal skills, with an emphasis on active listening and clear verbal communication.
• Proficient in accounting and math, adept at precise financial calculations.
• Comprehensive understanding of financial products, services, balancing, and processing within the bank.
• Detail-oriented; can work efficiently and independently with accuracy.
• Organized, able to prioritize tasks, and maintain composure in a deadline-driven environment.
• Proficient in Microsoft Office, adaptable to new software, with solid typing skills.
• Dedicated to achieving departmental goals, willing to work extra hours and attend necessary training.
• Upholds the highest standard of confidentiality, especially with client information.
• Fluent in reading, writing, and speaking English.
• Consistently represents the organization in a professional and positive manner.

This is a full time role between the hours of 8:00 AM to 5:00 PM Monday through Friday. Flexibility in scheduling may be needed on occasion.

Lake Ridge Bank values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer. Minorities, Females, Veterans, and Individuals with Disabilities encouraged to apply.

Consistent with Lake Ridge Bank's commitment to employ and advance qualified individuals with disabilities, Lake Ridge Bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, providing documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter. If an individual needs reasonable accommodations to apply or perform a job here at Lake Ridge Bank, please contact Human Resources at (608) 849-2700 or email us.