Work From Home CSR - Access2Care

This position is fully remote customer service.

NO SALES. NO COLLECTIONS. NO RETENTION.

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

Access2Care offers a competitive benefits package, which includes:

• Work from home position, equipment will be provided, and training completed remotely
• This position starts at $14.00/hour, with performance wage increases at 30 days and 120 days
• Promote from within, many opportunities for growth
• Group healthcare plan
• 401k with matching company contribution
• Flexible Spending account
• Paid time off
• Company training
• Accelerated career advancement
• Overtime opportunities
• Incentive program
• Bilingual hourly rate increase

Position Summary:

Access2Care Customer Service Representatives are a vital part of the Access2Care team and are responsible for answering incoming calls from our clients, their members, member representatives, and medical facilities to set up transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The Customer Service Representative will also ensure eligibility, determining transportation requirements and mode of transportation as outlined by our clients. The Customer Service Representative utilizes Access2Care’s advanced scheduling software to optimize the number of rides and minimize indirect routing.

Essential Duties and Responsibilities:

• Answer back-to-back calls to schedule non-emergency medical transportation.
• Maintain a professional, caring, and courteous demeanor with all callers.
• Track specific passengers and trip progress as requested.
• Adhere to all company policies and procedures.
• Perform other duties as assigned.

 Required Qualifications and Experience:

• High School Diploma, GED, or equivalent, required.
• Six (6) consecutive months of previous customer service experience within the last four (4) years, required.
• Ability to learn and work independently.
• Effective oral, written and interpersonal communication skills.
• Proficient with Microsoft Outlook, Word, and Teams.
• Ability to multitask on a computer.

Preferred Knowledge and Skills:

• Prior experience in a high call volume center.

Work from Home Requirements:

• Must have and maintain high speed internet that meets or exceeds connectivity requirements.
• Direct connection to modem or router is required, Wi-Fi is prohibited. 
• Must have a designated work area that is private, secure, and quiet.
• Hours of operation are 24/7/365. Most schedules are between 7:00am and 7:00pm.
• Equipment can only be used by employee for work related business.
• Employee cannot use any other computer during work hours.
• No children or pets are allowed in the designated work area during work hours.
• Employee is solely responsible for payment of all fees and costs related to obtaining and maintaining internet access at the remote workplace.

MTM has signed an agreement to acquire Access2Care. The acquisition is expected to close this fall. Upon close, Access2Care employees will transition to MTM employment. MTM is a company that prides itself on diversity, inclusion, and belonging, with a culture that promotes healthy living, excellent work-life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. Click here to learn more!

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.