Workers Comp Assistant - Southlake Orthopaedics

Southlake Orthopaedic Sports Medicine & Spine Center, PC

Position:Workers' Compensation Assistant

Position Summary:

As a Workers' Compensation Assistant, you will assist the Workers' Compensation Coordinator and Occupational Services Coordinator in a supporting role to ensure all aspects of care are achieved for all injured workers referred to Southlake Orthopaedics.

Qualifications:

Excellent customer service skills and interpersonal skills

Ability to responsibly handle and maintain confidential information

Must demonstrate tact and diplomacy in interpersonal interactions

Well organized, ability to multi-task, self-motivated and willing to learn in a fast-paced environment

Fundamental knowledge of insurance industry, claims and the insurance legal and regulatory environment is helpful

Basic knowledge of orthopaedic medical terminology to help prioritize urgent vs non-urgent referrals

Responsibilities:

Assist patients, coordinate chart information and schedule patients per approval from workers' compensation carriers

Interact effectively with peers, providers, patients and workers' compensation carriers

Quickly and efficiently respond to patient, employer, case manager and adjuster inquiries and requests

Collect, maintain, update and document all relevant information for the treatment of patients and payment of workers' compensation claims

Work closely with adjusters and employers to make sure all provider documentation is received and sent in a timely manner

Develop knowledge of the workers' compensation industry by being receptive and coachable to instruction from both Coordinators

Other tasks as assigned by both Coordinators and Operation Manager

You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.