Workplace Experience Ambassador - SPS-North America

Come explore the Power of Possibility with a career at SPS! 

The Workplace Experience Ambassador oversees the administrative function of the office including property and office management, mail/supply, technology and security.

Overall, this position ensures the office runs as smoothly as possible for the firm, so that staff can focus on their work objectives.

Duties and Responsibilities:

• Provides reception or concierge (front of office) coverage; Provides 5-star customer service to all employees.
• Inspects general office space and equipment following the provided inspection checklist.
• Creates work orders including uploading photos to initiate repairs.
• Oversees office equipment maintenance and safety tests.
• Ensures conference rooms are clean and furniture placed according to plan.
• Coordinates onboarding of approved vendors on-site and assisting the Sr. Regional Property Manager and Critical Environments on providing feedback on vendor performance while on-site.
• Breakroom organization, cleaning, and stocking including administration of healthy snack program.
• Coordinates support for all office facilities and office functions needs.
• Receives inbound mail/packages; Manages outgoing mail/package transactions. Distributes mail/packages to company personnel.
• Maintains the Business Service Center and monitors level of office supplies on the floor, replenishing as needed.
• Assists Property Manager with coordinating ergonomic reviews as requested by employees and assisting with set-up of any approved ergonomic accessories.
• Perform "desktop/peripheral" duties such as computer delivery, computer pick-up and return to client's imaging center, assist with distribution and management of peripherals such as mice, keyboards, docking blocks, to including keeping a detailed inventory of devices.  
• Oversees first-level response and support for local technology/AV issues.
• Assist with minor, but important health and safety tasks such as monitoring "sharps" containers, battery recycling, AED/first aid monitoring.
• Oversees and provides local administrative support of client's Corporate Security, Safety & Health initiatives, including access/badge control system, visitor registration system, onsite fingerprinting, badge issuance, incident reporting, Safety Squad Program (CRP/first aid training & emergency preparedness, including liaison with building management related to annual evacuation and shelter-in-place drills).

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 1+ years prior relevant work experience such as: concierge, administrative services, hospitality, office services, mailroom, facility coordination, or similar.
• Strong verbal and written English communication skills.
• Excellent customer service skills.
• Computer skills including Microsoft Office Suite and experience using online software applications.
• Ability to handle multiple tasks simultaneously.
• Good organizational, independent, and time management skills.

• Working knowledge of office equipment.
• Ability to remain calm, organized, and clear headed during an emergency event.
• Analytical abilities and aptitude in problem-solving.
• Required to maintain an overall professional appearance and attitude.
• Ability to work assigned work hours determined by manager.

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: Some local travel may be required.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.