Workplace Experience Ambassador - SPS-North America
West Palm Beach, FL
About the Job
We have great opportunity for those seeking a new challenge, but also a fantastic place to work. Come grow with us in West Palm Beach, FL! The Workplace Experience Ambassador will help to elevate the office experience by providing personalized, client-centric services and administrative support for a very fast-paced and established law firm.
SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet discounts, EAP, tuition discounts, and a 401K with company match.
Schedule: Business hours are typically Monday - Friday, 7AM-7PM, employees are typically scheduled for 8 hours within this timeframe. Flexibility outside of these hours highly preferred.
What you will be doing:
- Coordinating pre-arrival preparations for visiting attorneys (clients).
- Ensuring personalized experiences for clients and guests.
- Acting as a central point of contact for visiting client's needs.
- Overseeing administrative functions such as greeting guests, issuing badges, booking conference rooms, assisting callers with inquires, etc.
- Maintaining cleanliness and organization of office spaces by communication to the right point of contact. i.e., facilities and concierge.
- Supporting with incoming/outgoing mail and courier services by patterning up with the business services team.
- Providing backup support within the team and training when needed.
What we need from you:
- High School Diploma (or equivalent) required.
- 1+ year prior work experience required, preference to have an office services in a professional or corporate work environment, hospitality, or similar background.
- Ability to work assigned work hours determined by manager.
- Excellent organizational and time management skills.
- A positive and professional attitude with a willingness to go above and beyond for our customers.
- Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
- To be able to work both independently and in a team setting successfully.
- The capability to use/learn technology such as: handheld scanners, email, professional messaging (Teams, Slack, Google).
- An ability to be bright, articulate, and neat in appearance.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
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