Xfinity Retail Service Associate - Comcast Corporation

• Provides strong understanding and passion for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found.
• Greets customers during the busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.
• Frequently checks and inspects the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and accurately stocking the store to standard.
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
• Knows current processes and procedures and suggests improvements that improve the customer and/or store experience.
• Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as needed.
• Other duties and responsibilities as assigned.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job
• Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new insights
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers
• Strive for excellent results and drive growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors, and our communities!

What are the BENEFITS of Comcast?

• Development and Advancement Opportunities
• Employee Resource Groups
• Day 1 Medical/Dental/Vision Insurance
• 401k Matching
• Discounted Services (must reside in the footprint)
• Xfinity Mobile Discounts
• Many more benefits and perks!

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer