Youth Outreach Coordinator - Access Services

Access Services is hiring a full-time Youth Outreach Coordinator for our Chester County Teen Talk Lines, to serve teens in Chester County, from community locations across Chester County, and two office days based in Plymouth Meeting, PA. The Youth Outreach Coordinator will focus primarily on leading and growing our Teen Talk line in Chester County. They will need the ability to report to our Plymouth Meeting offices weekly, as well as serve in community and school locations in Chester County. Some remote work will be allowed upon approval from supervisor.

Who are we serving? Learn more about our work here: Chester Teen Talk Lines: Access Services.

Follow us on social media to consider if this is the right position for you: Peer Support and Teen Talk Lines (Facebook).

What does this job look like? The Youth Outreach Coordinator will support teens through telephone, text, and email communication, provide oversight of teen volunteers, and develop school relationships on behalf of the Teen Talk Line (TTL). You will oversee, support, and educate TTL volunteers. You will raise public awareness of the program and collaborate with other Chester County providers serving youth. At times, you will collaborate with crisis services. You will coordinate program marketing, development, and quality improvement. You will respond to telephone calls/texts for support or information and make outbound calls/texts on the Peer Support Talk Line (PSTL) or Teen Talk Lines (TTL) as needed. You will work closely with the other Lead Certified Peer Specialists to promote and support the growth of the warmlines serving both Montgomery and Chester Counties. You will provide oversight for other team members on shifts when the Associate Director and Assistant Director are not present.

Location:

• This position will require ongoing travel to schools, providers, and community events in Chester County, with at least two days per week in the Plymouth Meeting office.

Work Schedule:

• This full time role (30+ hours/weekly) will require great flexibility. ability to work some mornings, 3-7pm frequently, and Saturdays required.

Requirements

Essential Functions of Youth Outreach Coordinator:

• Provide active listening and support to individuals calling or texting in and provide referrals and community resources.
• Use your personal experiences and training to support others in their recovery journey.
• Lead presentations to schools and community groups as a professional representative of Access Services.
• Assist with managing social media accounts to promote Teen Talk Lines.
• Ensure the best care is given to each individual who calls or texts Teen Talk Lines. This includes making outreach calls, completing risk assessments, and overseeing electronic health records.
• Provide overall coordination, organization, and daily operational oversight of the Teen Talk Lines, in partnership with leadership staff.
• Assist leadership team with recruiting, and training of volunteers. Be a mentor and support, encourage, and educate volunteers.
• Ability to travel during a normal workday to successfully carry out the expectations of this position including attending offsite meetings, providing services in the community, and providing service oversight and supervision.  Therefore, employees drive their personal vehicle and/or an agency owned vehicle to meet these expectations. Employees are expected to meet eligibility criteria outlined in our Motor Vehicle Policy, and successfully pass the agency’s substance abuse screening at any time during employment. 

Requirements and Qualifications of Youth Outreach Coordinator

Education: High school diploma or GED required; Bachelor's degree in a related field preferred.

Certification: Certified Peer Specialist certification, or willingness to complete within the first 6 months of work.

Experience:

• One year of experience working with teenagers in a behavioral health setting required.
  AND

• A history of personal lived experience with mental health.

Knowledge, Skills, and Abilities:

• Ability to navigate and prioritize multiple responsibilities, and independently maintain a working schedule that meets all program requirements.
• Demonstrated leadership ability, mentorship skills, and creativity in creating ideas and solutions.
• Excellent oral, written and interpersonal communication skills to effectively interact with individuals, their families, case managers, and the public.
• Ability to work as part of a team, work independently, and demonstrate a cooperative and caring attitude toward others. Maintain positive, respectful relationships with all team members and other collaborating programs.
• Public speaking ability and mentoring skills; these skills will allow the youth outreach coordinator to relate to, motivate, and encourage others as a result of own personal experiences with chronic mental health issues.
• Knowledge of peer support model, recovery principles, and motivational interviewing.
• Advocacy skills in mental health and suicide prevention.
• Ability to exercise judgment and discretion in applying policies, procedures, and a commitment to upholding the rights of the individual as well.
• Proficiency in, or the ability to learn and use workplace technologies, platforms, and an electronic health record.

Benefits

Pay: $19/hourly, with starting rates based on education and experience.

Our full-time comprehensive benefits package includes:

• Health, Vision, Rx, & Dental insurances, HSA/FSA, 401k program.
• Tuition Reimbursement, Student Loan Assistance.
• 20 Days PTO (vacation, sick days), 9 paid holidays.
• Mileage/Toll Reimbursement, paid travel time between worksites.
• Life Insurance, Short/Long Term Disability, Catastrophic Sick Leave, Paid Parental Leave.
• Employee Assistance Program (telehealth/in person).
• Referral Bonuses up to $750 per hire.
• College tuition discounts, Credit Union perks, retail discounts.

Access Services is an Equal Opportunity Employer.

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